Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express
11.2022 - Current
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Enhanced transportation efficiency by optimizing route planning and scheduling.
Reduced operational costs through implementation of cost-saving strategies in fuel management and vehicle maintenance.
Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
Led team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
Coordinated cross-functional efforts during peak seasons or emergency situations to meet business goals without compromising service quality.
Established positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within organization.
Oversee 30 drivers by reviewing performance to promote timely and efficient deliveries and operations.
Rehabilitation Aide
Atlantic Health System
06.2021 - Current
Observed patients awaiting therapy or transportation to note needs and handle situations appropriately
Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments
Increased patient satisfaction by maintaining clean, organized, and safe therapy environment.
Ensured optimal equipment functionality by performing routine maintenance checks and addressing issues promptly.
Supported patients through their rehabilitation journey, offering empathy and encouragement.
Security Officer
Kessler Institute For Rehabilitation Inc.
01.2021 - 05.2023
Greet 50-100 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting building, and access points; permitting entry
Prevent losses and damage by reporting irregularities; informing violators of policy and procedures
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling premises.
EMT/MAV Transporter
Atlantic Health Systems
03.2019 - 06.2021
Evaluated patient's vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
Conducted equipment and vehicle checks to maintain continuous and safe operation
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Communicated with 25 daily patients about pain, comfort and needs during transportation and preliminary medical care.
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations
Education
Bachelor of Arts - Psychology
William Paterson University
Wayne, NJ
05.2014
Skills
Computer software and application knowledge (Microsoft office skills)