AKINYI TRACY ESTHER
Mombasa
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Mjs Collection
08.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Industrial Training
Indian Ocean Forwarders and logistics company
09.2021 - 11.2021
- Customer servicing,
- Receiving and dispatching goods,
- Arranging and inspecting inventory properly at the warehouse,
- Counting, confirming and storing inventory at the warehouse,
- Record keeping
Education
Highschool -
Thurdibuoro secondary school
Primary school -
St.Annes Ahero Primary School
No Degree - Diploma in Logistics And Transport Management
Technical University of Mombasa
Mombasa, Kenya12.2023
Skills
- Customer service
- MS Office skills
- Good time management
- Good communication skills
- Effective problem solving skills
- Stock management
- Sales expertise
- Goal-Oriented
- Cash Handling
Accomplishments
- Introducing of special offers that led to increased customer base by 50% at Mjs collection
- Beating sales target by 100% in the month of April and May 2023
- Gained a reputation for serving customers well at Indian Ocean Forwarders and logistics
Languages
Swahili
Native language
English
Proficient
C2
Hobbies and Interests
- Networking
- Customer servicing
- Socializing
- Traveling
- Photography
References
Available Upon Request
Timeline
Sales Assistant
Mjs Collection
08.2022 - Current
Industrial Training
Indian Ocean Forwarders and logistics company
09.2021 - 11.2021
Highschool -
Thurdibuoro secondary school
Primary school -
St.Annes Ahero Primary School
No Degree - Diploma in Logistics And Transport Management
Technical University of Mombasa