Akira Edwards
Hamlet,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
TTEC
10.2021 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Receptionist
Liberty Taxes
04.2018 - 10.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Clerk Intern
Manhattan Digital Direct
09.2014 - 03.2016
- Provided meeting support by taking minutes and dictations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
High School Diploma -
Health Opportunities High School
Bronx, NY09.2012
Skills
- Case Management
- Information Verification
- Call Control
- Call Flow Maximization
- Customer Relations
- Empathetic and Genuine
- Needs Assessment
- Problem Resolution
Timeline
Customer Service Agent
TTEC
10.2021 - 11.2023
Receptionist
Liberty Taxes
04.2018 - 10.2021
Clerk Intern
Manhattan Digital Direct
09.2014 - 03.2016
High School Diploma -
Health Opportunities High School