Akira Edwards
Hamlet,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent Inc.
07.2025 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Customer Service Representative
TTEC
10.2022 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved accounting, service and delivery concerns.
Reception Assistant
Liberty Taxes
02.2017 - 04.2021
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
Education
High School Diploma -
Health Opportunities High School
Bronx, NY06.2012
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Data Entry
- Customer Relations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Live chat support
Timeline
Customer Service Representative
Conduent Inc.
07.2025 - Current
Customer Service Representative
TTEC
10.2022 - 06.2025
Reception Assistant
Liberty Taxes
02.2017 - 04.2021
High School Diploma -
Health Opportunities High School