Akira Evans
Washington,DC
Summary
Dynamic and detail-oriented professional with experience at Security Assurance Management, skilled in incident documentation and security management. Proven ability to build relationships while ensuring safety and compliance. Adept at CCTV monitoring and access control, consistently enhancing security protocols and fostering a welcoming environment for guests.
Overview
4
4
years of professional experience
Work History
School Security Officer
Security Assurance Management
Washington, DC
09.2023 - Current
- Monitored school premises to ensure safety and security for students and staff.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
- Collaborated with local law enforcement during emergencies, enhancing community safety protocols.
- Conducted regular inspections of buildings and grounds to identify potential hazards or security breaches.
- Trained new staff on safety procedures and emergency response protocols, improving team readiness.
- Maintained accurate logs of daily activities, ensuring compliance with school security policies and procedures.
- Engaged with students and staff to foster a safe, secure atmosphere conducive to learning.
- Assisted in the development of emergency response plans for effective crisis management.
- Conducted thorough investigations into reported incidents, gathering evidence and collaborating with local law enforcement when necessary.
Medical Office Assistant
Synergy Spine & Health Center
Bowie, MD
01.2023 - 08.2023
- Managed patient scheduling and coordinated appointments to optimize office efficiency.
- Processed patient information and maintained accurate electronic health records for compliance.
- Assisted healthcare providers with administrative tasks, ensuring smooth office operations.
- Handled insurance verification and billing inquiries to improve revenue cycle management.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Concierge Representative
Hire One Staffing
Washington, DC
04.2022 - 09.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated guest check-in and check-out processes, ensuring smooth transitions for all visitors.
- Coordinated transportation arrangements, including taxi services and shuttle bookings, to enhance guest experiences.
- Managed concierge desk operations, maintaining organized records of guest requests and preferences.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
Administrative Assistant
Internship
Hyattsville, MD
03.2022 - 08.2022
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Facilitated communication between departments, improving information flow and collaboration.
- Organized office operations and procedures, enhancing overall efficiency and productivity.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
- Coordinated travel arrangements for team members, streamlining logistics and reducing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2020
Skills
- Technical report writing
- Incident documentation
- Licensed security guard
- Security management
- Access control
- CCTV monitoring
- Security screenings
- Relationship building and management
Timeline
School Security Officer
Security Assurance Management
09.2023 - Current
Medical Office Assistant
Synergy Spine & Health Center
01.2023 - 08.2023
Concierge Representative
Hire One Staffing
04.2022 - 09.2022
Administrative Assistant
Internship
03.2022 - 08.2022
High School Diploma -
Penn Foster Career School