Akira Everett
Summary
Dedicated HR professional with over 10 years of experience providing administrative and HR functions in both military and civilian settings. Expertise in HR concepts, practices, laws, regulations, and policies. Proven track record in managing a wide range of HR operations, including employee relations, recruitment, onboarding, benefits administration, and employee relations. Skilled in communication, problem-solving, and providing HR management advisory and technical services.
Overview
10
10
years of professional experience
Work History
Leave and Disability Coordinator
Sedgwick
08.2021 - Current
- Coordinated with internal teams and external HR specialists to develop and refine operational procedures, resolving recurring issues efficiently.
- Discreetly managed electronic records of personnel-related data and understood the structure of distribution list
- Served as an action officer for payroll reconciliation projects.
- Managed investigations and communicated with claimants gathering any necessary information
- Demonstrated a high standard of administrative and analytical skills including organizing, prioritizing, and forward planning
- Designed and re-designed written documentation, charts, and reports to meet claimant needs
Human Resources Officer
United States Army
12.2014 - 12.2022
- Applied technical expertise in reviewing and overseeing the processing of a comprehensive range of personnel actions for a large customer base.
- Prepared directives, memorandums, and other written guidelines and recommendations independently.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided HR management advisory and technical services in areas such as recruitment, employment, staffing, compensation, classification, benefits, and labor-employee relations.
- Instructed HR Technicians in specific tasks and job techniques, providing written instructions and reference guides to facilitate the work.
Leave of Absence Coordinator
Charter Communications
Charlotte
06.2020 - 08.2021
- Coordinated communications including email communication, branding, project events, and written material
- Organized video conferences and live meetings involving numerous participants across various departments, locations, time zones, and geographies
- Displayed the ability to handle unexpected surprises through good judgment and took initiative to act and resolve unexpected issues
- Maximized efficiency using Microsoft Outlook, Word, PowerPoint, and SharePoint
Billing Lead
Charter Communication
Charlotte
10.2018 - 06.2020
- Provided on-the-job training to new employees
- Ensured customers had a proper understanding of company policies while enforcing and abiding by all company guidelines
- Analyzed client personnel records, processing/data entry error, and trends to identify remedy actions
- Effectively communicating customer feedback to management
- Mentoring peers to ensure continual success after initial training
- Achieved lowest call-handling time for team in 2018 and 2019
Education
Bachelor of Arts - Business Communications
University of North Carolina
12.2022
Skills
- Accountability
- Attention to Detail
- Computer Literacy
- Customer Service
- Decision Making
- Flexibility
- Interpersonal Skills
- Problem Solving
- Proficient in HRIS systems (Workday, ADP)
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)Self-Management
- Stress Tolerance
- Teamwork
Timeline
Leave and Disability Coordinator
Sedgwick
08.2021 - Current
Leave of Absence Coordinator
Charter Communications
06.2020 - 08.2021
Billing Lead
Charter Communication
10.2018 - 06.2020
Human Resources Officer
United States Army
12.2014 - 12.2022
Bachelor of Arts - Business Communications
University of North Carolina