Akira Giggey
Fort Myers,FL
Summary
Dynamic customer service professional with a proven track record at Alta Resources, excelling in problem resolution and customer relations. Recognized for enhancing guest satisfaction and maximizing sales potential through effective CRM utilization. Detail-oriented and committed to quality control, fostering a positive environment that drives team productivity and success.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Alta Resources
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer accounts using CRM software to track interactions and updates.
- Logged call information and solutions provided into internal database.
- Maximized sales potential through effective use of retail space planning tools catering to specific demographics.
Sushi Chef
Kumos
12.2022 - 09.2025
- Prepared sushi dishes with precision, ensuring adherence to quality and presentation standards.
- Maintained well-organized mise en place to keep work consistent.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
Trainer
McDonald's
09.2017 - 05.2020
- Conducted regular assessments of employee performance to identify areas for improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Assisted in inventory management, monitoring stock levels and minimizing waste through effective practices.
Education
High School Diploma -
Gateway Charter
Fort Myers, FL04-2020
Skills
- Customer service
- Problem resolution
- Customer relations
- Hospitality service expertise
- Positive company representation
- Quality control checks
- Detail orientated
Timeline
Customer Care Representative
Alta Resources
08.2024 - Current
Sushi Chef
Kumos
12.2022 - 09.2025
Trainer
McDonald's
09.2017 - 05.2020
High School Diploma -
Gateway Charter