Akira Horsley
McDonough,GA
Summary
Energetic Customer service personal ,with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
5
5
years of professional experience
Work History
Team Member
Chick-fil-A
08.2024 - 03.2025
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Manager Trainee
Waffle House
05.2020 - 06.2024
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Explained services and products to customers in friendly and engaging way.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
Dental Assistant
Great Expressions Dental Centers
12.2022 - 03.2023
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Designed dental report card to explain patient dental health status and treatment plans.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Host
Atlanta Botanical Garden-Private Events
12.2021 - 06.2022
- Supported servers, food runners, and others with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Server
Taco Mac
11.2019 - 02.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Dental Hygiene
United Education Institute
Stone Mountain, GA05.2022
Skills
- Collaboration and teamwork
- Budgeting and finance
- Problem-solving
- Willingness to learn
- Customer service
- Adaptability and flexibility
- Cash handling
- Calculations and measurements
- Verbal and written communication
- Clear communication
- Teamwork and collaboration
- Goal setting and achievement
- Technical support
- Data entry
- Positive attitude
- Computer skills
- Money handling
- Account management
- Workplace safety
- Proficient in software
- Organizing work stations
- FLUENT IN LANGUAGE
Languages
English
Native or Bilingual
Timeline
Team Member
Chick-fil-A
08.2024 - 03.2025
Dental Assistant
Great Expressions Dental Centers
12.2022 - 03.2023
Host
Atlanta Botanical Garden-Private Events
12.2021 - 06.2022
Manager Trainee
Waffle House
05.2020 - 06.2024
Server
Taco Mac
11.2019 - 02.2020
Dental Hygiene
United Education Institute