Akira Huger
Brighton,CO
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Burtons Grill & Bar. Proven ability to enhance guest satisfaction and streamline operations. Skilled in conflict management and proficient in CRM software, consistently achieving high customer retention rates through effective communication and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess/ pantry chef
Burtons Grill & Bar
Atlanta, USA
11.2024 - Current
- Greeted and seated guests promptly, ensuring a positive first impression
- Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests
- Managed guest flow efficiently during peak hours to minimize wait times
- Collaborated with servers and kitchen staff to ensure smooth communication and timely service
- Provided exceptional customer service by addressing guest inquiries and concerns in a professional manner
- Assisted in coordinating reservations and managing seating arrangements for large parties or special events
- Maintained cleanliness and organization of the pantry area, following health and safety regulations
- Collaborated with other kitchen staff to coordinate timing of food preparation and ensure efficient service
- Adhered to proper food handling procedures to maintain freshness and prevent contamination
- Communicated effectively with servers regarding special requests or modifications from customers' orders
American Express sales associate
Concentrix
Atlanta, USA
04.2024 - 11.2024
- Implemented effective prospecting strategies that resulted in increase in new customer acquisition
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in an improvement in customer satisfaction ratings
- Conducted product demonstrations and effectively communicated the value proposition to potential customers, resulting in a increase in closed deals
- Demonstrated expertise on product features/advantages/benefits during client interactions which resulted into an average deal size growth
- Created customized proposals tailored specifically for each client's needs which led to an increased win rate
Baker
The Cheesecake Factory
Atlanta, USA
08.2023 - 04.2024
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
- Assisted in the preparation of specialty items for holidays or special events
- Implemented portion control measures to optimize ingredient usage without compromising taste or texture
- Resolved customer complaints or concerns promptly and professionally to ensure satisfaction
Cruise Specialist
Norwegian Cruise Line Holdings Ltd
Charlotte, USA
08.2022 - 08.2023
- Company Overview: helps people build their dream vacations, answer any and every question about cruising with Norwegian with the most updated and accurate information, assist guests with our website and getting checked in for their vacation, resolves any complaints or concerns the guest has
- Helps people build their dream vacations, answer any and every question about cruising with Norwegian with the most updated and accurate information, assist guests with our website and getting checked in for their vacation, resolves any complaints or concerns the guest has
Health Program Representative
Anthem, Inc.
Denver, USA
06.2019 - 08.2022
- Responsible for providing initial contact between distinct Care Management programs and specific identified members
- Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features
- Gathers and records appropriate member information in accordance with policies and procedures via telephone
- Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services
- Records call details and utilize call scripts as needed based on client requirements
- Directs member inquiries to appropriate clinical staff
- Initiates referrals and manages consults from clinicians for participants registered in Care Management
- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources
- Contacts physician offices to obtain demographic information or related data as needed
Life Insurance Agent
American Income Life
Denver, USA
01.2019 - 06.2019
- Distributes all benefit enrollment materials and determines eligibility
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Respond to client request for coverages while representing their best interests
- Create and explain individualized policies via our Needs Analysis system
- Work and learn from management teams to stay up to date on new products, services, and policies
Baker
Cakeheads Bakery
Denver, USA
04.2018 - 01.2019
- Experience based in following store recipes and making pastries (buttercream, cookies, different types of cakes and cupcakes etc.) to meet store qualities and expectations for their product
- Excellent at piping different products
- Experience delivering wedding cakes as well as other pastries to events on time and high quality
- Exceptional expertise in customer service, answering phone calls and handling customer complaints
- Set up appointments as well as tastings for manager
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2015
Skills
- Case management
- Customer Service
- Conflict management
- CRM Software
- Time management
- Sales
- HIPAA
- Cashiering
- Microsoft Powerpoint
- Microsoft Excel
- Baking
- Phone etiquette
- Fine dining experience
- Communication skills
- Pastry experience
- Cash Handling
- Restaurant experience
- GBD - Government Business Decision
- Account Management
- Medicare
- Insurance Sales
- Organizational Skills
- Leadership
- Microsoft Office (8 years)
- Microsoft Word
- Microsoft Outlook
- Credit Analysis
- Guest services
- Research
- Data entry
- Google Docs
- OSHA
- Hospitality
Certification
- Driver's License
- medication tech certification
Languages
English, Expert
Languages
English
Professional
Timeline
Hostess/ pantry chef
Burtons Grill & Bar
11.2024 - Current
American Express sales associate
Concentrix
04.2024 - 11.2024
Baker
The Cheesecake Factory
08.2023 - 04.2024
Cruise Specialist
Norwegian Cruise Line Holdings Ltd
08.2022 - 08.2023
Health Program Representative
Anthem, Inc.
06.2019 - 08.2022
Life Insurance Agent
American Income Life
01.2019 - 06.2019
Baker
Cakeheads Bakery
04.2018 - 01.2019
High School Diploma -
Eaglecrest High School
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