Akira Isler
Lyman
Summary
Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. 10+ years experience in graphic design and photography. Strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Primal Muscle
San Diego, CA
02.2025 - Current
- Enhanced customer satisfaction by providing tailored product recommendations and solutions.
- Developed and maintained strong relationships with clients to foster loyalty and repeat business.
- Utilized CRM systems to track sales activities and manage customer interactions efficiently.
- Collaborated with marketing team to implement promotional campaigns and drive product awareness.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Customer Service Manager
Waikiki Beach Rentals
Honolulu, HI
09.2019 - 10.2024
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Developed training programs for staff, resulting in increased efficiency and service quality.
- Led customer service team to enhance guest satisfaction and improve overall rental experience.
- Streamlined communication processes between departments, enhancing collaboration and response times for guest requests.
English Teacher
Kid Castle Educational
Taichung, Taiwan
06.2017 - 10.2019
- Incorporated technology into daily lessons to enhance instruction.
- Provided individualized instruction to meet the needs of all learners.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Integrated current events into lessons to promote critical thinking among students.
Production Manager
Appalachian Stitching
Littleton, NH
12.2015 - 04.2017
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Developed and implemented production schedules to ensure timely completion of projects.
Education
Associate of Arts - Graphic Design
Academy of Art University
San Francisco, CA12.2015
Skills
- Sales Promotion
- Technical Support
- Complaint resolution
- Graphic and Media Design
- Image manipulation
- Adobe Creative Suite
- Customer research
- Database Management
- Customer service experience
- Building rapport
- Sales experience
- Brand awareness
Websites
Timeline
Sales Advisor
Primal Muscle
02.2025 - Current
Customer Service Manager
Waikiki Beach Rentals
09.2019 - 10.2024
English Teacher
Kid Castle Educational
06.2017 - 10.2019
Production Manager
Appalachian Stitching
12.2015 - 04.2017
Associate of Arts - Graphic Design
Academy of Art University