Akira Lowe
Clover,SC
Summary
Well-organized and dedicated worker skilled at providing customers with accurate and quick service. Offering 11 years of experience in customer service, preparing food and baking. Team player dedicated to adhering to strict service standards.
Overview
10
10
years of professional experience
Work History
Crew Member
Bojangles
09.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Prepared fried chicken and baked fresh biscuits.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Customer Service Representative
TTEC
07.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Deli Clerk
Publix
03.2019 - 05.2020
- Prepared sandwiches, fried chicken, and other dishes for customers and for the hotbar.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Deli Clerk
Earthfare
10.2018 - 02.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared smoothies and handmade pizza for customers.
Cashier Team Lead
Academy Sports + Outdoor
01.2018 - 10.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Seasonal Worker
Shutterfly
11.2017 - 12.2017
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Key Holder
The Cookie Store
09.2014 - 10.2015
- Innovated new seasonal cookie designs, contributing to an increase in sales during holidays.
- Enhanced customer satisfaction by creating visually appealing and delicious custom cookie designs.
- Trained new employees in proper cookie baking and decorating techniques and company procedures.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
General Associate
Jersey Mike's Subs
07.2014 - 12.2014
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads and sandwiches for customers.
Receptionist
York Tech Child Development Center
01.2013 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
No Degree - Physics
University of South Carolina
Columbia, SC05.2014
No Degree - Physics
York Technical College
Rock Hill, SC08.2013
High School Diploma -
South Carolina Virtual Charter School
05.2012
Skills
- Superior Customer Service
- Team Leadership
- Opening and Closing Procedures
- Merchandise Stocking
- POS System Operation
- Baking and Decorating
- Pizza Making
- Cooking and Culinary Expertise
Timeline
Crew Member
Bojangles
09.2022 - 02.2023
Customer Service Representative
TTEC
07.2020 - 04.2021
Deli Clerk
Publix
03.2019 - 05.2020
Deli Clerk
Earthfare
10.2018 - 02.2019
Cashier Team Lead
Academy Sports + Outdoor
01.2018 - 10.2018
Seasonal Worker
Shutterfly
11.2017 - 12.2017
Key Holder
The Cookie Store
09.2014 - 10.2015
General Associate
Jersey Mike's Subs
07.2014 - 12.2014
Receptionist
York Tech Child Development Center
01.2013 - 06.2013
No Degree - Physics
University of South Carolina
No Degree - Physics
York Technical College
High School Diploma -
South Carolina Virtual Charter School