Akira Mays
Las Vegas
Summary
Highly skilled and dedicated customer service professional with over 5 years of experience providing exceptional support to customers across various industries. Proven track record of exceeding sales goals and customer expectations through effective communication, problem-solving skills, and a strong commitment to satisfaction. Possess strong leadership skills and expertise in performing a wide range of facial and body treatments. Skilled in managing a team of aestheticians to ensure high-quality service delivery. Committed to staying current on industry trends, techniques, and products to continually enhance the client experience. Adept at building rapport with clients, assessing their skincare needs, and recommending appropriate treatments for optimal results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Light RX
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Established team priorities, maintained schedules and monitored performance.
- Modalities including Venus legacy, Venus Bliss, Laser hair removal, Neo Elite and Sofwave
Lead Aesthetician
Raw Aesthetics
03.2019 - 04.2023
- Developed and implemented new treatment protocols to enhance client satisfaction and drive revenue growth
- Facilitated ongoing training and professional development opportunities for estheticians to improve skills and knowledge
- Supervised a team of estheticians to ensure quality service and adherence to company standards
- Managed inventory and ordering of skincare products to maintain adequate stock levels and meet customer demand
- Conducted customer consultations to recommend personalized skincare regimens and promote products for at-home use
- Maintained a high level of professionalism and empathy when interacting with customers, resulting in a high satisfaction rate
- Provided exceptional customer service by addressing inquiries, resolving issues, and creating a positive experience for clients
- Actively listened to customer feedback and implemented improvements to enhance overall customer satisfaction and loyalty
- Recognized by management for outstanding communication skills and ability to de-escalate challenging situations
- Demonstrated strong communication skills by actively listening to customer concerns and finding innovative solutions to exceed customer expectations
- Managed and maintained customer accounts, accurately processing orders and updating customer information in CRM systems
- Consistently met and exceeded performance goals by delivering high-quality service and building strong relationships with customers
Wax Specialist
European Wax Center
01.2018 - 03.2019
- Ensured cleanliness and organization of waxing rooms and station to maintain a professional environment
- Developed strong client relationships through excellent customer service and communication
- Stayed current with trends and advancements in waxing techniques to provide the best services
- Managed appointment schedule efficiently to maximize client satisfaction and revenue opportunities
- Administered high-quality waxing services in a professional and hygienic manner, ensuring client satisfaction and repeat business
- Educate clients on proper aftercare techniques to ensure long-lasting results and client satisfaction
- Upsell retail products and additional services to improve client experience and increase revenue
- Continuously seek out opportunities for professional development and stay current on industry trends and techniques
- Developed and delivered engaging training programs for new employees, resulting in a 15% increase in onboarding efficiency
- Demonstrated strong communication skills by actively listening to customer concerns and finding innovative solutions to exceed customer expectations
- Managed and maintained customer accounts, accurately processing orders and updating customer information in CRM systems
- Consistently met and exceeded performance goals by delivering high-quality service and building strong relationships with customers
Education
Advanced Aesthetician License -
The Cosmetology Institute of Las Vegas
Las Vegas, NVAesthetician License -
Cosmo Beauty Academy
Sacramento, CAHigh School Diploma -
High School Diploma
Honolulu, HISkills
- Customer and Personal Service
- Program Improvement
- Time Management
- Teaming/Collaboration Coordination
- Public Speaking
- Critical Thinking
- Team Building
- Networking
- Business Process Improvement
- Retail sales and marketing
- Adaptability
- Budget Management
Timeline
Assistant Manager
Light RX
01.2024 - Current
Lead Aesthetician
Raw Aesthetics
03.2019 - 04.2023
Wax Specialist
European Wax Center
01.2018 - 03.2019
Aesthetician License -
Cosmo Beauty Academy
Advanced Aesthetician License -
The Cosmetology Institute of Las Vegas
High School Diploma -
High School Diploma
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