Akira Penland
Lynnwood,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
For the past 6 years I have been managing the King County Housing Authority account covering all aspects involved with them. Receiving and processing their orders, pulling their orders, loading and delivering their orders to multiple job sites around King County. I have built a strong relationship with the Unit Upgrade crew, and also with working closely with my PAR Alex Palomo to ensure all customers get what they need in timely fashions.
Overview
17
17
years of professional experience
Work History
PASA
Home Depot
Shoreline, WA
09.2011 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided primary customer support to internal and external customers.
Order Picker
Costco
Lynnwood, WA
12.2004 - 07.2011
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
High School Diploma -
Shorewood High School
Shoreline, WASkills
- Teamwork and Collaboration
- Decision Making
- Good Telephone Etiquette
- Flexible and Adaptable
- Data Entry
Timeline
PASA
Home Depot
09.2011 - Current
Order Picker
Costco
12.2004 - 07.2011
High School Diploma -
Shorewood High School