Akira Rodgers
Cordova
Summary
Proactive professional with a versatile background in monitoring and front desk operations. Known for strong problem-solving and multitasking abilities, ready to leverage expertise to enhance safety and client satisfaction.
Results-driven professional with experience in customer service and patient relations. Skilled in communication, conflict resolution, and teamwork, contributing to enhanced safety and effective incident management in high-pressure environments.
Dedicated Night Monitor with strong skills in surveillance monitoring, incident reporting, and conflict resolution. Proven ability to foster safe environments and maintain positive interactions.
Overview
8
8
years of professional experience
Work History
Night Monitor
Youth Villages
Arlington, TN
10.2025 - Current
- Monitored youth behavior and interactions to ensure safety and compliance with facility protocols.
- Conducted regular inspections of premises to identify potential hazards and maintain a secure environment.
- Documented incidents and reported findings to management for review and follow-up actions.
- Collaborated with team members to implement conflict resolution techniques, fostering a positive atmosphere.
- Assisted in the development of individual treatment plans by providing insights on youth progress and challenges.
- Provided support during crisis situations, utilizing de-escalation strategies to maintain order and safety.
Front Desk Receptionist
Germantown Animal Hospital
Germantown, TN
04.2024 - 08.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated communication between clients and veterinary staff to streamline daily workflows.
- Maintained accurate patient records using practice management software for compliance and efficiency.
- Developed strong relationships with clients to foster loyalty and trust within the community.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
SE Texas & ER
Houston, TX
01.2020 - 09.2023
- Assisted in inventory management, ensuring adequate supply levels for clinic operations.
- Trained new staff on front desk procedures and client interaction best practices.
- Implemented process improvements, enhancing overall patient experience and office efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized and maintained files and records to ensure up-to-date documentation.
Technician
Desoto Eye Care
Southaven, MS
02.2018 - 01.2020
- Operated diagnostic equipment to perform comprehensive eye examinations.
- Assisted in patient education regarding eye care and treatment options.
- Maintained and calibrated optical instruments to ensure accuracy in results.
- Streamlined appointment scheduling processes to enhance patient flow and satisfaction.
- Trained new staff on operational protocols and equipment usage.
Education
High School Diploma -
Tennessee Connections Academy Online
Memphis, TX05.2020
Skills
- CCTV operation
- Physical fitness
- Surveillance monitoring
- Incident reporting
- Customer Service & Patient Relations
- Problem Solving & Multitasking
- Communication & Conflict Resolution
- Team Collaboration
- Appointment Scheduling & Calendar Management
- Data Entry & Record Keeping
- Insurance Verification & Billing Support
- Technical/Hands-On Equipment Work
- System proficiency and quick adaptability to new software and office technologies
Timeline
Night Monitor
Youth Villages
10.2025 - Current
Front Desk Receptionist
Germantown Animal Hospital
04.2024 - 08.2025
Front Desk Receptionist
SE Texas & ER
01.2020 - 09.2023
Technician
Desoto Eye Care
02.2018 - 01.2020
High School Diploma -
Tennessee Connections Academy Online