Hi, I’m
Akira Saulsberry
Killeen,Texas
Summary
Professional success in converting prospects into customers, servicing accounts, and maintaining consistent sales levels. Skilled relationship-builder, communicator, and a multitasker. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drive customer loyalty by providing friendly and skilled support. Expert in the use of social media for product marketing, promotion, and sales Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
3
years of professional experience
Work History
Employment Solutions
Customer Service Representative
08.2023 - 09.2023
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with sales team members to stay current, give accurate information, and resolve any issues.
- Promoted available products and services to customers during service calls.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Walgreens
Customer Service Associate
03.2022 - 08.2022
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Walmart
Associate
10.2021 - 01.2022
Job overview
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
Alorica
Customer Service Representative
05.2020 - 01.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor Of Social Science from Psychology
Strayer UniversityWashington, DC
Bachelor Of Science from Criminal Justice
11.2021
Skills
- Customer Service
- Microsoft Office
- Verbal and Written Communication
- Overcoming Objections
- Product Demonstrations and Presentations
- Upselling
- Data Entry
- Phone and Email Etiquette
- Payment Processing
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Critical Thinking
- Call center experience
- Money handling abilities
- Follow-up skills
- Documentation
- Professional telephone demeanor
- Multi-line phone talent
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Employment Solutions
08.2023 - 09.2023
Customer Service Associate
Walgreens
03.2022 - 08.2022
Associate
Walmart
10.2021 - 01.2022
Customer Service Representative
Alorica
05.2020 - 01.2021
Southern New Hampshire University
Bachelor Of Social Science from Psychology
Strayer University
Bachelor Of Science from Criminal Justice