Perry Mahony

Customer Service Transaction Accuracy Inventory & Merchandising Store Operations

This position involves a blend of customer service, transaction handling, and inventory support.

Key responsibilities:

• Greeted customers and responded promptly to their needs.
• Helped customers locate items, complete purchases, and join reward programs.
• Resolved complaints professionally, boosting customer satisfaction and loyalty.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy.
• Maintained a balanced cash drawer and reconciled transactions at the start and end of shifts.
• Handled multiple payment methods securely, minimizing discrepancies.
• Managed inventory levels effectively, reducing stock shortages and minimizing waste.
• Assisted in inventory management, contributing to reduced stock discrepancies.
• Restocked and organized merchandise in front lanes and promotional displays.
• Conducted inventory counts and documented items in the computer system.
• Maintained cleanliness of checkout area and supported sanitation efforts.
• Worked flexible schedules and extra shifts to meet business needs.
• Provided backup support for other departments when needed.

Vehicle Recovery & Roadside Assistance

• Responded to dispatch calls for vehicle breakdowns, accidents, and impounds.
• Safely operated tow trucks to transport vehicles to designated locations.
• Performed jump-starts, tire changes, and lockout services when needed.

• Logged service calls and completed paperwork for each tow.
• Ensured compliance with local traffic laws and towing regulations.
• Maintained accurate records of mileage, fuel usage, and service times.

• Communicated clearly with customers during stressful situations.
• Provided reassurance and support while resolving roadside issues.
• Represented the company professionally during all service calls.

• Conducted daily inspections of tow truck equipment and safety gear.
• Reported mechanical issues and coordinated repairs to minimize downtime.

Material Handling

• Loaded and unloaded tile shipments using pallet jacks, forklifts, or manual lifting.
• Ensured safe handling of fragile materials to prevent damage during transport.
• Organized incoming and outgoing inventory in designated warehouse zones.

• Conducted inventory counts and updated stock records in the system.
• Verified shipment contents against invoices and resolved discrepancies.
• Assisted with restocking showroom displays and maintaining product availability.

• Maintained a clean and organized loading dock and storage area.
• Disposed of packaging materials and debris to ensure safety compliance.
• Followed OSHA guidelines for lifting, stacking, and equipment use.

• Worked closely with warehouse staff and delivery drivers to coordinate logistics.
• Supported customer pickups by locating and preparing orders efficiently.

Key Responsibilities & Skills:

This role combines customer-facing retail duties with back-end inventory and equipment management, emphasizing merchandising, customer service, and inventory control.

• Visual Merchandising & Stocking
  Opened, shelved, and merchandised new products in organized displays to support sales promotions.
  Stocked merchandise, labeled items clearly, and arranged by size or color.
• Customer Engagement
  Delivered product demonstrations and personalized advice.
  Recommended complementary purchases to increase revenue.
  Used in-store systems to locate inventory and place special orders.
• Inventory Management
  Streamlined inventory processes to reduce waste and maintain optimal stock levels.
  Conducted product counts and updated system records.
• Special Equipment Licensing & Operation
  Certified to operate:

Forklift
Electric Power Jack
Walker Stacker
Scissor Lift
Narrow Aisle Reach Truck
Used equipment to safely move, stock, and organize heavy or high-placed merchandise.

• Store Maintenance & Team Support
  Maintained store cleanliness and volunteered for extra shifts during peak periods.
  Monitored customer behavior for security concerns and escalated issues appropriately.

Key Responsibilities & Skills:

This role focused on fulfilling online orders with speed and accuracy, while maintaining high standards of customer service and inventory control.

• Order Fulfillment & Accuracy
  Located and picked items using in-store systems for online customer orders.
  Verified product availability and substituted items when needed.
  Ensured orders were packed and staged correctly for pickup or delivery.
• Customer Service & Communication
  Delivered energetic responses to customer inquiries in-store and by phone.
  Provided personalized shopping experiences and product recommendations.
  Maintained up-to-date knowledge of store promotions and policies.
• Inventory & Merchandising
  Stocked merchandise and organized displays to support online order flow.
  Conducted inventory counts and updated system records to ensure accuracy.
• Special Equipment Training & Operation
  Operated specialized retail and inventory equipment, including: TC70 & TC50 handheld scanners for real-time inventory tracking and order processing
  Pickup Tower systems for automated customer order retrieval
  
  
• Teamwork & Store Operations
  Volunteered for extra shifts during busy periods to support staffing needs.
  Maintained store cleanliness and monitored for security concerns.

Inventory Management & Stocking
Streamlined inventory processes to reduce waste and ensure optimal stock levels.
Stocked merchandise, clearly labeled items, and arranged them by size or category.
Opened, shelved, and merchandised new products in organized displays for sales promotions.

• Customer Service & Support
  Engaged in friendly conversations to uncover customer needs.
  Used in-store systems to locate inventory and place special orders.
  Delivered energetic responses to customer inquiries in-store and by phone.
• Store Maintenance & Team Collaboration
  Maintained store cleanliness and organization to create a welcoming environment.
  Volunteered for extra shifts during busy periods to support staffing needs.
  Monitored customer behavior for security concerns and escalated issues appropriately.
• Special Equipment Licensing (if applicable)
  If you held certifications during this time, you could include:

Forklift
Electric Power Jack