Akira Whittie
Brandon,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Tampa, FL
12.2022 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served hot or cold beverages.
Server/Cook
Waffle House
Tampa, FL
06.2020 - 03.2021
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Customer Service Representative
Maximus Federal Services
Riverview, FL
08.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Researched insurance plans to find good options for clients' needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
Lead Prep Cook
Lucky Dill Deli
Tampa, FL
10.2020 - 06.2021
- Maintained a clean and organized work area by sweeping, mopping, and wiping down surfaces.
- Ensured quality of food products by tasting them prior to serving.
- Adhered to all safety standards while operating kitchen equipment such as ovens and fryers.
- Trained new employees in proper food handling techniques and safety protocols.
- Followed recipes accurately to ensure consistent product quality.
- Monitored inventory levels of ingredients and notified management when supplies were low.
- Supervised staff members during their shifts providing guidance on prep cook duties and procedures as needed.
- Served food promptly after it was cooked following established guidelines for portion sizes and presentation techniques.
- Managed ordering, receiving, storing, prepping, cooking, plating, garnishing, labeling and rotating all food items in accordance with health code regulations.
- Controlled waste through careful preparation planning and efficient use of leftovers.
- Provided support to other team members during peak service hours.
- Checked temperatures of freezers and refrigerators regularly and recorded readings on log sheets.
Customer Care Representative
Ashley Furnture
Tampa, FL
04.2019 - 04.2020
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Answered customer inquiries regarding order status, product availability and shipping details.
- Created shipping labels for orders and ensured accuracy of information on the label.
- Maintained records of customer interactions, transactions and shipment information in database.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Assisted drivers with route planning and scheduling pickups and deliveries.
- Coordinated pick-up times with customers to ensure timely delivery of goods.
- Developed positive relationships with customers through courteous communication techniques.
- Scheduled appointments for technicians to perform service calls at customer locations.
- Tracked shipments using various tracking systems such as FedEx, UPS or USPS.
- Performed data entry tasks such as entering orders into computer system or creating new accounts in the system.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
Education
High School Diploma -
Howard W Blake High School
Tampa, FL06.2009
Skills
- Up-Selling
- Food Preparation
- Table Bussing
- Ordering Procedures
- Food Running
- Opening and Closing Duties
- Menu Memorization
- Cash Handling
- POS Systems
- Beverage Preparation
- Espresso Machine Operation
- Speedy and Efficient
- Team Player
- Friendly and Outgoing
- Team Leadership
- Safe Food Handling
- Professional Demeanor
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Information Security
- Data Entry
- Scheduling
- Complaint Resolution
- Conflict Resolution
- Problem-Solving Abilities
- Positive and Professional
- Computer Proficiency
- Customer Service
- Technical Support
- Customer Relations
- Active Listening
- Courteous Demeanor
- Order Fulfillment
- Critical Thinking
- Delivery Scheduling
- Customer Consulting
- Quality Assurance Controls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Barista
Starbucks
12.2022 - Current
Customer Service Representative
Maximus Federal Services
08.2021 - 01.2022
Lead Prep Cook
Lucky Dill Deli
10.2020 - 06.2021
Server/Cook
Waffle House
06.2020 - 03.2021
Customer Care Representative
Ashley Furnture
04.2019 - 04.2020
High School Diploma -
Howard W Blake High School