Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Akira Williams
Port Sulphur,LA
Summary
Overview
18
years of professional experience
1
Certification
Work History
Family Dollar Stores IncPort Sulphur, LA
Assistant Store Manager
11.2022 - Current
Job overview
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
Allied Universal Security ServicesPort Sulphur, LA
Security Site Supervisor
01.2021 - 11.2022
Job overview
- Guided team members on how to respond effectively to different scenarios.
- Maintained positive environment dedicated to teamwork and performance.
- Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
- Detained unauthorized individuals and escorted off-premises.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Led security team and contributed to on-call shifts.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Hired, trained and managed staff of [Number] associates.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
Plaquemines Parish Sheriff's OfficePointe À La Hache, LA
Correctional Officer
04.2017 - 11.2021
Job overview
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Riverbend Nursing And Rehabilitation CenterBelle Chasse, LA
CNA
06.2005 - 04.2017
Job overview
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
Education
Port Sulphur High SchoolPort Sulphur, LA
High School Diploma
05.2003
University Overview
Nunez Community CollegeChalmette, LA
Some College (No Degree)
University Overview
- [Award] Recipient
Skills
- Loss Prevention
- Business Development
- Customer Relations
- Department Oversight
- Flexible Schedule
- Hiring and Training
- Customer Service
- Records Maintenance
- Problem-Solving
- Staff Scheduling
- Staff supervision
Certification
Industry Based Certifications in NCCER Construction Site Safety Technician (CSST) with qualifying OSHA-30 designation and powered Industrial Trucking (PIT) training and BAsic Rigging.
*SAFETY TECHNOLOGY
*FIELD SAFETY
*BASIC RIGGING AND SIGNALING
*AERIAL LIFT & SPOTTER TRAINING
*XONSTRUCTION SITE SAFETY SUPERVISOR
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Assistant Store Manager
Family Dollar Stores Inc
11.2022 - Current
Security Site Supervisor
Allied Universal Security Services
01.2021 - 11.2022
Correctional Officer
Plaquemines Parish Sheriff's Office
04.2017 - 11.2021
CNA
Riverbend Nursing And Rehabilitation Center
06.2005 - 04.2017
Port Sulphur High School
High School Diploma
Nunez Community College
Some College (No Degree)
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