Akira Collins
New York,NY
Summary
Experienced Administration Professional, experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Heritage New York Medical P.C
07.2023 - Current
- Spearheaded efforts to implement electronic medical record system that streamlined workflows and improved overall efficiency.
- Supported continuous improvement initiatives by identifying opportunities for process enhancements within department.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Facilitated smooth transitions between 3 head departments, ensuring continuity of care for patients throughout their treatment journey.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
Operations Supervisor
VDC Electronics
03.2019 - 07.2023
- Promoted culture of accountability within company by setting clear expectations for performance and holding team members responsible for achieving results.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Established key partnerships, both internally and externally, that contributed significantly toward achieving organizational objectives.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Lead Pharmacy Technician
CVS Pharmacy Health
09.2021 - 04.2023
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Participated in continuous learning opportunities such as workshops or training sessions to stay current on industry best practices and enhance professional development as Pharmacy Technician.
- Demonstrated adaptability by quickly acclimating to new pharmacy environments during rotations, showcasing flexibility and eagerness to learn from diverse experiences as intern.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
Graduate Student Research Assistant
Fordham University Department Of Ethics
08.2020 - 08.2021
- Utilized advanced statistical software programs to analyze large datasets, uncovering key insights for informed decision making.
- Updated departmental websites and social media accounts with relevant, engaging content.
- Conducted relevant research and gathered valuable resources for faculty members'' ongoing projects and publications.
- Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
- Enhanced research quality by providing thorough literature reviews and data analysis support.
- Contributed to departmental initiatives by participating in 4 committees focused on curriculum development, accreditation processes, or program evaluations.
Legal Assistant Intern
Law Offices Of Joseph R. Miano And Associates
08.2017 - 07.2021
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for 3 attorneys.
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
- Increased case organization by creating comprehensive chronologies of events, enabling attorneys to quickly review essential details.
- Strengthened case management through meticulous organization of electronic files using document management software.
- Demonstrated proficiency in legal software applications to streamline data entry, document formatting, and case management tasks.
- Prepared accurate pleadings, motions and briefs for review by partner attorneys.
Education
Master of Arts - Ethics and Society
Fordham University
The Bronx, NY08.2021
Bachelor of Arts - American And English Literature
SUNY Purchase
Purchase, NY05.2019
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
Brentwood, NY05.2017
Skills
- Administrative Management
- File Organization
- Report Preparation
- HIPAA Compliance
- Operational Efficiency
- Cross-Functional Communication
- Project Management
- Scheduling Coordination
- Operations Oversight
- Organizational Development
- Performance Analysis
- Dispute Resolution
Accomplishments
- Content optimization with key statistics and analytical research monitoring.
- Maintained firm's complex and confidential digital and in-office record filing system; responsible for digitizing 75% of records.
- Increased departmental transparency and communication channels to improve team collaboration.
- Coordinated correspondences: performed legal research, drafted legal notes, briefs, deposition notices, and motions.
- Supervised team of 25 staff members.
Certification
- Population Health Management, The Keck School of Medicine of USC and Heritage Institute of Clinical Services - 2024
Timeline
Lead Patient Care Coordinator
Heritage New York Medical P.C
07.2023 - Current
Lead Pharmacy Technician
CVS Pharmacy Health
09.2021 - 04.2023
Graduate Student Research Assistant
Fordham University Department Of Ethics
08.2020 - 08.2021
Operations Supervisor
VDC Electronics
03.2019 - 07.2023
Legal Assistant Intern
Law Offices Of Joseph R. Miano And Associates
08.2017 - 07.2021
Master of Arts - Ethics and Society
Fordham University
Bachelor of Arts - American And English Literature
SUNY Purchase
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
- Population Health Management, The Keck School of Medicine of USC and Heritage Institute of Clinical Services - 2024
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