Akirah Braden
Southaven,MS
Summary
Proven leader and people person, adept at problem-solving and fostering teamwork. At McDonald's, enhanced team performance and customer satisfaction through effective training and positive work environment. Skilled in managing sensitive information and working at Allenbrooke , providing compassionate care, demonstrating hardworking nature and ability to connect with people. Open to new things and experiences.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Front Desk Receptionist
Memphis Children's Clinic
05.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Caretaker
Allenbrooke Nursing and Rehab Center
04.2022 - 04.2023
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Certified MA - Medical Assisting
Delta Technical College
Horn Lake, MSSkills
Very Friendly
People person
Hardworking
Loves teamwork
Accomplishments
CPR Certified
SafeServ Certified
Volunteer Work Certified
Additional Information
Looking for medical assisting opportunities. Taking my hard work and great personality to the medical field to continue to help people .
Timeline
Front Desk Receptionist
Memphis Children's Clinic
05.2023 - 12.2023
Caretaker
Allenbrooke Nursing and Rehab Center
04.2022 - 04.2023
Shift Manager
McDonald's
06.2021 - Current
Certified MA - Medical Assisting
Delta Technical College