Akisch Mareus
Silver Spring,MD
Summary
Certified Scrum Master and Agile enthusiast with 7 years of experience managing crossfunctional teams in various industries. Proven success in implementing Agile Methodologies with a deep understanding of Scrum principles and practices. Possesses an impressive track record of delivering high-quality projects by improving productivity by 35%. I am Scrum Master that is devoted to enhancing development team dynamics by leading, challenging, and motivating the organization by fostering a spirit of innovation and excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Scrum Master
Booz Allen Hamilton
05.2022
- Review and track project items on schedule comparing progress to our Jira board
- Additionally, proactively engage with team members to communicate upcoming deadlines and deliverables, fostering a collaborative environment to ensure timely completion of tasks
- Protecting the team from external interference and distractions
- Ensure that the team has sustainable pace of work and that they are not overloaded additional task
- Facilitate the Agile process, including Scrum ceremonies, such as daily scrum, sprint panning, sprint review, and retrospective
- Coach and mentor teams
- Remove impediments and coach the scrum team with agile methodologies
- Communicate with upper management and stakeholders related to testing, and resolution of needs during the sprint
- Collaborate with the product owner to ensure each sprint is successful in delivering what was committed to and value to the customer
- Adapt existing methods and procedures to create possible alternative solutions to complex problems
- Assist with internal and external communication, improving transparency, and radiating information.
Senior Scrum Master
Accenture
03.2018 - Current
- Drive continuous improvement on the team to tailor best practices and standards to best meeting the team's needs and enable them to succeed
- Facilitate the Agile process, including Scrum ceremonies Daily Scrum, Sprint Planning, Sprint Review, Retrospective and Backlog grooming) as well as coaching and mentoring teams
- Remove impediments and coach the scrum team with agile methodologies
- Communicate with stakeholders related to testing, and resolution of needs during the sprint
- Collaborate with the product owner to ensure each sprint is successful in delivering what was committed to and value to the customers
- Guide the scrum and development teams to identify and fill in blanks in the Agile framework
- Adapt existing methods and procedures to create possible alternative solutions to complex problems.
- Proficient in configuring and customizing ServiceNow applications to meet business requirements and improve operational efficiency.
- Extensive experience in implementing and managing ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog.
- Skilled in designing and developing ServiceNow workflows, business rules, UI policies, and client scripts to automate processes and streamline workflows.
- Successfully integrated ServiceNow with HDSR (Human Digital Service Robot) systems to enhance customer service capabilities and provide seamless user experiences.
- Led HDSR implementation projects, collaborating with cross-functional teams to design, develop, and deploy intelligent automation solutions that drive operational excellence.
- Demonstrated expertise in leveraging HDSR technology to optimize service delivery, reduce response times, and increase customer satisfaction levels.
- - Proven track record of training end-users on ServiceNow and HDSR functionalities, ensuring smooth adoption and maximizing system effectiveness.
- Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve issues within the ServiceNow and HDSR environments.
Scrum Master
S&P Global
12.2016 - 02.2018
- Escalated risks and issues for roadblocks
- Analyzed risks and cross-functional requirements
- Ensured that the team delivers high-quality products to end users, within the agreed upon time-to-market deadlines
- Guided the Domain Lead's team in writing user stories, capturing customer feedback and participating in product demos
- Guided the Developers in writing tickets including granularity, story pointing, t-shirt sizing, and JIRA implementation
- Supported and educates the Team to best align with the Agile processes were implemented
- Updated release calendar when release date is announced/scheduled within the product/scrum team.
Legal Assistant
Whalen Durin Attorneys
10.2015 - 11.2016
- Tracked, filed and delivered critical business documents on behalf of the Legal team
- Ensured the timely flow of documents and materials by monitoring key milestones requiring follow-up
- Executed general record keeping, received and prepared letters, e-mails, memos and other correspondences
- Prioritized incoming information and appointments and maintain or adjust schedules as appropriate
- Coordinated and executed presentation logistics including agenda preparation, room set-up, and other applicable details
- Coordinated group domestic/international travel, ensuring delivery of information.
Data Warehouse Analyst
Jones Day
08.2014 - 09.2015
- Guided teams to a culture of focus, improving the organization and delivery of their work
- Gathered, analyzed and implemented end user data warehousing requirements
- Promoted awareness and understood the data availability in the warehouse
- Defined and implementing data Questions and Answers processes
- Assisted in the creation of standard data architecture
- Drove transformation change to agile methodologies, addressing business value in requirements, development and testing
- Escalated issues to expedite process correction and prioritization of the team strategies
- Functioned as a change agent for the team, not only in the transition to agile practices, but also cloud technologies.
Education
Bachelor's degree - Legal Processes
Youngstown State University
08.2015
Skills
- Agile
- Confluence
- Communication Skills
- Agile Projerct Management
- Agile Methodologies
- Complex Problem Solving
- Eective Time Management
- Forecasting
- Meeting Facilitation
- Kanban
- SDLC
- JIRA
- Scrum
- SAFe
Certification
- PSM I - Professional Scrum Master I
- PSM II - Professional Scrum Master II
- SSM - Certified SAFe Scrum Master
- PSK- Professional Scrum Kanban
Timeline
Senior Scrum Master
Booz Allen Hamilton
05.2022
Senior Scrum Master
Accenture
03.2018 - Current
Scrum Master
S&P Global
12.2016 - 02.2018
Legal Assistant
Whalen Durin Attorneys
10.2015 - 11.2016
Data Warehouse Analyst
Jones Day
08.2014 - 09.2015
Bachelor's degree - Legal Processes
Youngstown State University