Akisha Brendah
Doha
Summary
Dynamic sales professional with a proven track record at Magyar Immigration, excelling in client relations and sales training. Adept at leveraging CRM software to enhance customer interactions and drive leads generation. Recognized for resilience under pressure and a commitment to delivering tailored solutions that elevate customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Agent
Magyar Immigration
03.2025 - Current
- Assisted customers with product inquiries and provided tailored recommendations.
- Collaborated with team members to ensure seamless sales operations and customer satisfaction.
- Engaged in continuous learning about products and market trends to enhance customer interactions.
- Handled routine administrative tasks, maintaining accurate records of sales transactions.
- Provided feedback on customer preferences to improve product offerings and sales strategies.
- Developed strong relationships with clients through excellent customer service and regular followups.
Customer Service Officer
Palm Beach Hotel , Bur Dubai
08.2022 - 08.2024
- Assisted customers with inquiries, ensuring prompt and accurate resolutions.
- Managed customer accounts, maintaining up-to-date information in CRM systems.
- Coordinated with team members to streamline service processes and improve response times.
- Resolved complaints effectively, enhancing overall customer satisfaction ratings.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
High School Diploma -
St. Andrews Secondary School
Kampala-Uganda11-2014
Skills
- Client relations
- Customer assistance
- Sales training
- Call control
- Brand awareness
- Resilience under pressure
- Leads generation
- Adaptability to change
- CRM software usage
Languages
English
Native language
Arabic
Upper intermediate
B2
Timeline
Sales Agent
Magyar Immigration
03.2025 - Current
Customer Service Officer
Palm Beach Hotel , Bur Dubai
08.2022 - 08.2024
High School Diploma -
St. Andrews Secondary School
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