Akissi Dago

• Managed inbound and outbound calls for reservation requests and club services functions.
• Resolved customer issues and complaints through thorough research and solution identification.
• Maintained comprehensive knowledge of resorts, company policies, procedures, products, and services.
• Simultaneously handled multiple tasks while ensuring high levels of customer satisfaction.

• Handled inbound and outbound calls, ensuring timely resolution of customer concerns.
  Documented all customer interactions to maintain comprehensive records of communications.
• Identified opportunities to upsell additional products or services when appropriate.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Performed outbound calling campaigns to promote new products or services.
• Attended regular training sessions on updates and changes within the industry or organization.

Resolved customer issues with professionalism and efficiency.

Provided exceptional customer service to enhance shopping experience.

• Maintained organized and clean checkout area for optimal efficiency.
• Handled cash, credit transactions, and debit card processing with precision.
• Minimized wait times for customers by quickly scanning items.
• Balanced cash register at beginning and end of shifts.
• Ensured accuracy in all financial transactions conducted during shifts.