Akita Smithson
Lexington,SC
Summary
Dynamic leader with extensive experience in retail and restaurant management, notably at Domino's Pizza. Excelled in team leadership and customer service, achieving significant improvements in employee satisfaction and sales growth. Skilled in POS system operation and adept at fostering positive client relationships, ensuring long-term success and loyalty.
Overview
24
24
years of professional experience
Work History
Lead Sales Associate
Aldi
10.2023 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
Service Writer
Walmart
04.2023 - 08.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
General Manager
Domino's Pizza
12.2020 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Domino's Pizza
12.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Domino's Pizza
02.2020 - 11.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Concessions Manager
State Farm Arena
01.2016 - 01.2019
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Collaborated with the marketing team to create enticing promotional materials, generating interest in the concessions stand and its offerings.
- Coordinated concession team, food preparation, and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
Restaurant Manager
Lil Caesars
04.2017 - 10.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Cashier
Cracker Barrel
10.2013 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
TLE Service Writer
Walmart
12.2008 - 12.2011
- Increased repeat business through exceptional customer service and follow-up communications.
- Developed strong relationships with vendors, negotiating cost-effective parts pricing for the company.
- Ensured compliance with all safety regulations, maintaining a safe work environment for both employees and customers.
- Organized inventory management systems for efficient tracking and reordering of necessary supplies or parts.
Package Handler
Fed Ex Ground
05.2003 - 12.2008
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
Keyholder Manager
Shoe Show
05.2001 - 08.2003
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
Education
High School Diploma -
Wilkinson County High School
McIntyre, GA05-1999
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Pricing and labeling
- POS system operation
Timeline
Lead Sales Associate
Aldi
10.2023 - Current
Service Writer
Walmart
04.2023 - 08.2023
General Manager
Domino's Pizza
12.2020 - 06.2023
Assistant Manager
Domino's Pizza
12.2020 - 04.2021
General Manager
Domino's Pizza
02.2020 - 11.2020
Restaurant Manager
Lil Caesars
04.2017 - 10.2018
Concessions Manager
State Farm Arena
01.2016 - 01.2019
Cashier
Cracker Barrel
10.2013 - 12.2015
TLE Service Writer
Walmart
12.2008 - 12.2011
Package Handler
Fed Ex Ground
05.2003 - 12.2008
Keyholder Manager
Shoe Show
05.2001 - 08.2003
High School Diploma -
Wilkinson County High School