Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Akiva Johnson

Alvin,TX

Summary

Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening, empathy, and patience skills facilitate effective customer interactions and foster positive relationships.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Marcone Appliance Parts
Saint Louis, MO
06.2019 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Customer Service Representative

First Source Servall
Houston, TX
08.2012 - 06.2019
  • Cultivated strong customer relationships through personalized assistance and support.
  • Facilitated product selection, ordering, billing, returns, and technical support for customers.
  • Provided accurate information regarding products and services in response to inquiries.
  • Collaborated with departments to resolve complex issues meeting customer requirements.
  • Maintained professionalism when addressing difficult customer interactions.
  • Processed payments and assisted customers with payment options and billing procedures.
  • De-escalated customer concerns by maintaining a calm and friendly demeanor.

Warehouse Manager

First Source Servall
Houston, TX
08.2008 - 08.2012
  • Monitored staff performance, identifying improvement areas and providing necessary training.
  • Conducted periodic audits of warehouse environment to identify potential hazards or risks.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Resolved customer complaints regarding product quality and delivery issues promptly.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Established procedures for safely receiving, storing, and handling hazardous materials.
  • Organized regular cycle counts to ensure accuracy of physical inventory data.
  • Communicated with departments regarding supply chain activities to enhance collaboration.

Warehouse Worker

First Source Servall
Houston , TX
07.2007 - 07.2008
  • Assembled customer orders accurately based on requests.
  • Operated scanners and computers to facilitate order tracking.
  • Prepared warehouse orders for timely delivery or pickup.
  • Maintained stock levels in accordance with company policies.
  • Received and tracked incoming inventory shipments.
  • Inspected damaged goods prior to disposal or return to vendor.

Education

High School Diploma -

LBJ High School
Austin, TX
05-1992

Skills

  • Customer service and support
  • Technical support and troubleshooting
  • Order management
  • Billing processes
  • Upselling strategies
  • Database administration

Affiliations

Interest in reading books, gardening and staying active by working out.

References

References available upon request.

Timeline

Customer Service Representative

Marcone Appliance Parts
06.2019 - Current

Customer Service Representative

First Source Servall
08.2012 - 06.2019

Warehouse Manager

First Source Servall
08.2008 - 08.2012

Warehouse Worker

First Source Servall
07.2007 - 07.2008

High School Diploma -

LBJ High School

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