Aki Macauley
North Plainfield,NJ
Summary
Results-driven and versatile IT professional with over 5 years of experience spanning cloud solutions, presales consulting, and IT support. Adept at delivering secure and scalable cloud configurations, conducting proof-of-concept trials, and managing complex customer relationships. Proven ability to bridge technical and business needs, ensuring exceptional client satisfaction and driving strategic growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Presales Consultant
SoftwareONE
Milwaukee, WI
07.2024 - 12.2024
- Identified and capitalized on growth opportunities with existing clients, building a robust pipeline and driving sustainable revenue increases
- Developed insightful benchmark analyses for competitive market positioning, leading to favorable pricing outcomes for clients
- Conducted numerous proof-of-concept trials and technology showcases, effectively demonstrating solutions and securing client buy-in
- Partnered with procurement teams to finalize contracts and streamline solution implementation, expediting client onboarding
- Achieved a 20% increase in client engagement through tailored technical solutions
Software & Cloud Solutions Consultant
SoftwareONE
Milwaukee, WI
07.2023 - 07.2024
- Strengthened the customer base by collaborating with Account Managers, leading efforts to increase the company’s market presence
- Implemented advanced technologies into customer workflows, enabling improved efficiency and productivity across diverse sectors
- Designed and customized client-focused solutions, aligning technology implementations with unique organizational needs
- Developed comprehensive sales forecasts and built strategic opportunities within the pipeline, ensuring steady growth targets were met
- Achieved a 15% increase in cloud solution adoption among clients
Microsoft Inside Account Manager
Software House International (SHI)
Somerset, NJ
08.2022 - 07.2023
- Provided thorough support for Microsoft Azure, M365 licensing, and pricing, delivering a seamless customer experience
- Guided Public Sector clients in selecting Office 365 plans, ensuring compliance and alignment with operational needs
- Led client onboarding processes, facilitating smooth transitions and adherence to licensing agreements
- Supported clients by managing inquiries around quotes, RFP creation, and order entry, consistently meeting SLAs
Integration Center Team Manager
SHI
Piscataway, NJ
10.2021 - 08.2022
- Directed a team of integration technicians to deliver exceptional deployment services for Financial Sector clients, enhancing client trust
- Utilized JIRA, Confluence, and SharePoint for documentation and collaboration, ensuring project efficiency
- Streamlined deployment processes to meet client timelines and coordinated team schedules to maximize productivity
IT Support Engineer (Internship)
Log(n) Pacific
Remote
12.2023 - 07.2024
- Developed and maintained secure configurations for Microsoft Azure services, enhancing data security and operational stability
- Delivered expert troubleshooting and ongoing support for Sentinel, Virtual Machines, and Azure Monitor
- Created and implemented KQL queries to optimize functionality within Log Analytics workspaces and Sentinel, improving monitoring and reporting capabilities
- Collaborated with teams to optimize cloud infrastructure setups, reducing system disruptions and enhancing client satisfaction
- Supported cloud migration efforts, facilitating secure configurations and data management processes
Data Center Technician (Contract)
Miles Technologies
Bridgewater, NJ
01.2020 - 01.2022
- Led the relocation of data center equipment to a new site, significantly reducing downtime and enhancing service continuity
- Implemented efficient packaging and inventory strategies, safeguarding 150 servers
- Coordinated with cross-functional teams to streamline the relocation process, facilitating smooth transitions
Education
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJSkills
- Microsoft Azure
- AWS
- GCP
- Virtual Machines
- KQL
- Sentinel (SIEM)
- Secure Cloud Configurations
- Cybersecurity Best Practices
- Vulnerability Management (Qualys)
- Cloud Security
- Presales Consultations
- Data backup and recovery
- Client Relationship Management
- JIRA
- GitHub
- SharePoint
- Azure Monitor
- Active Directory
- Market Analysis
- Sales Strategy
- Contract Negotiation
Certification
- AWS Certified Cloud Practitioner
- Microsoft Azure Expert (Advanced Configurations)
- CrowdStrike Technical Sales Accreditation
- Qualys Vulnerability Management Foundation Certification
- Proofpoint Accredited Channel Sales Engineer
- Google Technical Support Fundamentals
Projectsandachievements
- Successfully deployed secure cloud infrastructure setups, reducing system downtime by 30%.
- Led multiple cloud migration efforts, ensuring secure data management and seamless transitions.
- Created and optimized KQL queries for advanced reporting and monitoring, enhancing system performance.
Corecompetencies
Microsoft Azure, AWS, GCP, Virtual Machines, KQL, Sentinel (SIEM), Secure Cloud Configurations, Cybersecurity Best Practices, Vulnerability Management (Qualys), Cloud Security, Presales Consultations, Proof-of-Concept Development, Client Relationship Management, JIRA, GitHub, SharePoint, Azure Monitor, Active Directory, Market Analysis, Sales Strategy, Contract Negotiation
Timeline
Presales Consultant
SoftwareONE
07.2024 - 12.2024
IT Support Engineer (Internship)
Log(n) Pacific
12.2023 - 07.2024
Software & Cloud Solutions Consultant
SoftwareONE
07.2023 - 07.2024
Microsoft Inside Account Manager
Software House International (SHI)
08.2022 - 07.2023
Integration Center Team Manager
SHI
10.2021 - 08.2022
Data Center Technician (Contract)
Miles Technologies
01.2020 - 01.2022
Associate of Arts - Liberal Arts
Middlesex County College