Akiya Briggs
Hyattsville,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant (PT)
HireOne
11.2018 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Latham And Watkins LLP
02.2022 - 02.2023
- Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
- Sorted and distributed business correspondence to the correct departments
- Answer telephone, emails, and place service calls when needed
- Utilize appropriate logs for all the office work
- Meet contracted deadlines for accepting, completing, and delivering all work.
- Maintained inventory of office supplies and placed orders.
Membership Service Representative
Kaiser Permanente// Rose International
08.2020 - 02.2022
- Provide members, patients, and providers with accurate, consistent, timely and meaningful information
- Follow established procedures to meet customer/member needs
- Documenting all incoming contacts to determine the nature and to respond to complex calls related to specialized product lines or queues
- Ability to understand relevant policies, processes and customers
- Assist the department in meeting customers needs and reaching department expectations
- Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Education
High School Diploma -
Meade High School
Fort Meade, Md06.2017
Skills
- Billing and Invoicing
- Database entry
- Spreadsheet development
- Inventory Management
- Document Preparation
- Leadership and supervision
- Telephone reception
- Document Scanning
- Verbal Communication
- File Organization
Timeline
Administrative Assistant
Latham And Watkins LLP
02.2022 - 02.2023
Membership Service Representative
Kaiser Permanente// Rose International
08.2020 - 02.2022
Administrative Assistant (PT)
HireOne
11.2018 - 12.2023
High School Diploma -
Meade High School
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