Akiya Collins
Virginia Beach,VA
Summary
Results-driven professional with extensive experience in hospitality environments, specializing in Customer Service and Communication. Proven ability to manage guest interactions and streamline operations while fostering a welcoming atmosphere. Seeking to leverage transferable skills to enhance team success and drive customer satisfaction in a new industry.
Overview
4
4
years of professional experience
Work History
Host
Dave & Buster's
09.2025 - Current
- Welcomed and seated guests, ensuring a positive first impression.
- Managed waitlists using reservation systems to optimize table turnover.
- Assisted in organizing special events, enhancing customer experience through attention to detail.
Lead Busser
Mahis Seafood and Sushi
01.2025 - 09.2025
- Enhanced dining experience through efficient table setups and cleanliness management.
- Fostered teamwork and efficiency by training and mentoring new bussers.
- Streamlined service by promptly clearing and resetting tables for new guests.
- Increased service speed during peak hours by implementing effective workflow improvements.
Cashier
Walgreens
10.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring proper balance at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team to streamline checkout procedures and reduce wait times.
Kitchen Staff Member
Bojangles'
05.2024 - 10.2024
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of kitchen workspace during shifts.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Supported team members in food preparation and service during peak hours.
Crew Trainer
Taco Bell
08.2023 - 04.2024
- Trained new team members on operational procedures and customer service standards.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Host Trainer
Mahis Seafood and Sushi
04.2022 - 09.2023
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
Education
Certificate - Construction Elctrican
Centura College
Norfolk, VA11-2026
No Degree - Accounting
Liberty University
Lynchburg, VA11.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Dave & Buster's
09.2025 - Current
Lead Busser
Mahis Seafood and Sushi
01.2025 - 09.2025
Cashier
Walgreens
10.2024 - 12.2024
Kitchen Staff Member
Bojangles'
05.2024 - 10.2024
Crew Trainer
Taco Bell
08.2023 - 04.2024
Host Trainer
Mahis Seafood and Sushi
04.2022 - 09.2023
Certificate - Construction Elctrican
Centura College
No Degree - Accounting
Liberty University