Akiya Rollocks
Brooklyn,NY
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Spirit
07.2019 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Gate Agent
JetBlue
08.2018 - 06.2019
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Front Desk Agent
Mystic Hotel By Charlie Palmer
01.2017 - 07.2018
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Education
High School Diploma -
East Side Community High School
New York, NY06.2012
Skills
- Passenger Behavior Monitoring
- Pre-Flight Briefings
- Brand Promotion
- Baggage Handling
- Critical Thinking
- Airline Policies
- Verbal and Written Communication
- Exceptional customer service
- Reliability and punctuality
- Crew Coordination
Timeline
Flight Attendant
Spirit
07.2019 - Current
Gate Agent
JetBlue
08.2018 - 06.2019
Front Desk Agent
Mystic Hotel By Charlie Palmer
01.2017 - 07.2018
High School Diploma -
East Side Community High School
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