Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akiyah Lawrence

Chesapeake,VA

Summary

Versatile and results-oriented professional with extensive experience across customer service and logistics. Hardworking and adaptable person with a lot of experience in customer service, sales and retail. Great at handling busy environment and always aim to provide top-notch service. I have strong communication skills, can manage my time well, and love solving problems.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
11.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Retail Sales Associate

Target
01.2023 - 08.2024
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.

Call Center Representative

Life Protect 24/7
04.2024 - 06.2024
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Handled escalated calls remotely professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Customer Service Associate

Sam's Club
06.2022 - 10.2023
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
  • Removed trash, swept, and mopped floors for professional appearance.

Customer Service Cashier

Ross Dress for Less
02.2022 - 06.2022
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

Taco Bell
07.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.

Head Hostess

Applebess
11.2018 - 09.2019
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

High School Diploma -

Oscar F. Smith High School
Chesapeake, VA
06-2021

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Critical thinking
  • Data entry
  • Active listening
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel

Timeline

Warehouse Worker

Amazon
11.2024 - Current

Call Center Representative

Life Protect 24/7
04.2024 - 06.2024

Retail Sales Associate

Target
01.2023 - 08.2024

Customer Service Associate

Sam's Club
06.2022 - 10.2023

Customer Service Cashier

Ross Dress for Less
02.2022 - 06.2022

Cashier

Taco Bell
07.2020 - 01.2021

Head Hostess

Applebess
11.2018 - 09.2019

High School Diploma -

Oscar F. Smith High School
Akiyah Lawrence