Akiyah Lawrence
Chesapeake,VA
Summary
Versatile and results-oriented professional with extensive experience across customer service and logistics. Hardworking and adaptable person with a lot of experience in customer service, sales and retail. Great at handling busy environment and always aim to provide top-notch service. I have strong communication skills, can manage my time well, and love solving problems.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Retail Sales Associate
Target
01.2023 - 08.2024
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Call Center Representative
Life Protect 24/7
04.2024 - 06.2024
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Handled escalated calls remotely professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service Associate
Sam's Club
06.2022 - 10.2023
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Removed trash, swept, and mopped floors for professional appearance.
Customer Service Cashier
Ross Dress for Less
02.2022 - 06.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Taco Bell
07.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
Head Hostess
Applebess
11.2018 - 09.2019
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA06-2021
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Warehouse Worker
Amazon
11.2024 - Current
Call Center Representative
Life Protect 24/7
04.2024 - 06.2024
Retail Sales Associate
Target
01.2023 - 08.2024
Customer Service Associate
Sam's Club
06.2022 - 10.2023
Customer Service Cashier
Ross Dress for Less
02.2022 - 06.2022
Cashier
Taco Bell
07.2020 - 01.2021
Head Hostess
Applebess
11.2018 - 09.2019
High School Diploma -
Oscar F. Smith High School