AKLAKUR RAHMAN
Clinton,MI
Summary
Seeking a position for Business Systems Analyst Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in PARC/Valet system environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 20 years of experience in support.
Overview
2035
2035
years of professional experience
1
1
Certification
Work History
Cloud Support Analyst /Sales/Installation
Presant AMANO MCGANN INC
Detroit, MI
1 1 - Current
- Support Valet software CVPS
- Support Aria Self Parking System
- Travel throughout USA for new Install and traning
- Take support Calls
- Use SQL, setup new PC and setup valet software CVPS for new clint
- Work with Microsoft Window 10/ Linux
- Configured and distributed devices used daily by employees.
- Assist other tech.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Supported users with software, hardware and network issues.
- Created user accounts and managed access control.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
Valet Supervisor
ARIA RESORT & Casino
Las Vegas, NV
12.2009 - 05.2016
- Supervise valet attendants/Traffic and coat check employee, ensures employee are properly trained and follow established safety standards
- Do daily duties and breaks sheet for valet/traffic and coat check
- Resolves guest’s complains
- Lead a per-shift meeting for valet/traffic and coat check
- Conducts periodic inspections of valet-designated parking areas
- Reviews, recommends, and issues counseling to valet/Traffic and coat check.
Valet Supervisor
MGM GRAND DETROIT CASINO
Detroit, MI
09.2007 - 12.2009
- Supervise valet attendants/Traffic and coat check employee, ensures employee are properly trained and follow established safety standards
- Do daily duties and breaks sheet for valet/traffic and coat check
- Resolves guest’s complains
- Lead a per-shift meeting for valet/traffic and coat check
- Conducts periodic inspections of valet-designated parking areas
- Reviews, recommends, and issues counseling to valet/Traffic and coat check.
Guest Service/Valet attendant
MGM GRAND DETROIT CASINO
Detroit, MI
09.2006 - 01.2007
- Greet and assist guests as they arrive at the casino, direct guest to various location of the casino
- Provide guests with information regarding special casino events and promotions, as well as local events in the area
- Park and retrieve guest’s vehicle when requested
- Resolve various guest related issues and complaints
- Transport guest and company executives to and from off site location
- Conduct training for new employees
Valet attendant
UNIVERSAL PARKING LLC
Sylvan Lake, MI
04.2006 - 09.2006
- Greet and assist guest as they arrive to their location
- Park and retrieve guest’s vehicle when requested.
Valet attendant/Shift leader
HEALTHCARE PARKING SYSTEM OF AMERICA
Tampa, FL
12.2001 - 01.2003
- Park and retrieve guest’s vehicle when requested
- Wright ticket to guest’s vehicle
- Handle guest’s complains.
Valet attendant/Shift leader
MEDVAL VALET PARKING
Milford, MI
09.1999 - 01.2001
- Park and retrieve guest’s vehicle when requested
- Wright tickets to guest’s vehicle
- Handle guest’s complains.
Education
Business Management
Macomb Community College
Skills
- System Performance Assessment
- Tracking and Documentation
- Service Schedule Coordination
- Resolving Problems and Incidents
- Troubleshooting Network Issues
- Development Documentation
- Defect Analysis and Resolution
- Hardware and Software Repair
- Help Desk Support
- Training Material Development
- Computer System Diagnostics Software
- Team Support
- Remote Technical Support
Certification
Participate in valet training program December 1, 2006.
Igniting Pride Guest Service Training July 31, 2007.
Managing Pride Guest Service Training August 29, 2007 – Auguest 30, 2007.
Also nominate for shining star for June 2007.
Additional Information
- 2
Timeline
Valet Supervisor
ARIA RESORT & Casino
12.2009 - 05.2016
Valet Supervisor
MGM GRAND DETROIT CASINO
09.2007 - 12.2009
Guest Service/Valet attendant
MGM GRAND DETROIT CASINO
09.2006 - 01.2007
Valet attendant
UNIVERSAL PARKING LLC
04.2006 - 09.2006
Valet attendant/Shift leader
HEALTHCARE PARKING SYSTEM OF AMERICA
12.2001 - 01.2003
Valet attendant/Shift leader
MEDVAL VALET PARKING
09.1999 - 01.2001
Business Management
Macomb Community College
Cloud Support Analyst /Sales/Installation
Presant AMANO MCGANN INC
1 1 - Current
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