AKM Ehsanul Haque
Computer Science
Queens,United States
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Artificial Intelligence Engineer
Outlier.AI
New York, New York
01.2024 - 05.2024
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
Concierge / Acting Head Concierge
Citibank
Queens, NY
02.2023 - 01.2024
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Verified cash by balancing cash drawers and maintaining cash count records.
self employed
At Home
Queens, NY
07.2020 - 12.2023
- Identified potential code defects using static and dynamic analysis tools.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Enhanced and reconstructed computer systems to increase efficiency.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
- Monitored confidential company data and mitigated hacking through network systems updates.
Seasonal Worker
Macy's
New York, New York
10.2022 - 01.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Reviewed database entries to verify regulatory compliance.
Shift Leader
Walgreens
Manhattan, NY
11.2020 - 11.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Resolved customer complaints and reported issues to senior management.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Assessed reports and adjusted workflows to realign with targets.
Education
High School Diploma -
Queens Collegiate A College Board School
Queens, NY07.2019
Skills
- Programming Languages: HTML, CSS, C, Python, JavaScript, SQL, AWS and Kali Linux
- Data Structures and Algorithms
- Experience in Leadership
- Team Management
- Project Management
- Customer Service
- Computer Skills
- Microsoft Office
- Software Development
- Web development projects
- Rapid typing Skills
- Data Entry
- Network Security Management
- SIEM Provider Management
- Firewall Installation
- BYOD Program Implementation
- Financial advisement
- Banking
- Financial product knowledge
- Portfolio assessment
- Sales strategy
- Business Development
- Teller auditing
- Financial Advising
- Financial services
- Client relationship management
- Relationship building and management
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve company goals, earning recognition from upper management and financial reward.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Referral
- Will be able to give relevant referral for the appropriate job if needed.
- LinkedIn : AKM Ehsanul Haque
- indeed : AKM Ehsanul Haque
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Artificial Intelligence Engineer
Outlier.AI
01.2024 - 05.2024
Concierge / Acting Head Concierge
Citibank
02.2023 - 01.2024
Seasonal Worker
Macy's
10.2022 - 01.2023
Shift Leader
Walgreens
11.2020 - 11.2022
self employed
At Home
07.2020 - 12.2023
High School Diploma -
Queens Collegiate A College Board School
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