Akness Anuntak
Mount Vernon,WA
Summary
Proven in enhancing guest experiences at Tulip Inn, I excel in customer service and computer proficiency, significantly increasing online reviews. My adeptness in problem-solving and relationship building, coupled with a knack for efficient scheduling, ensures seamless operations. Achieved a notable improvement in guest retention through meticulous attention to detail and exceptional service standards. Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Tulip Inn
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Collected [Type] payments, processed transactions and updated relevant records.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Food Service Worker
Express Employment Professionals
04.2022 - 08.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored food quality and freshness throughout day.
Cashier
Mary's Pacific Island Store
08.2018 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rogers High School
Spokane, WA06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Scheduling appointments
- Office Organization
- Call Answering and Routing
- Attention to Detail
- Problem-Solving
- Computer Proficiency
- Payment Processing
- Relationship Building
- Greeting and Seating Clients
- Visitor and Customer Relations
- Call Management
- Records Management
- Records Maintenance
- Guest Relations
- Call forwarding
- Researching skills
- Word Processing
Timeline
Front Desk Receptionist
Tulip Inn
02.2024 - Current
Food Service Worker
Express Employment Professionals
04.2022 - 08.2022
Cashier
Mary's Pacific Island Store
08.2018 - 03.2021
High School Diploma -
Rogers High School
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