A. KOBENA GREENLEE
Dover,FL
Summary
Accomplished and result-driven professional with 14+ years of experience in business development and sales management. Proven track record of improving market position, maximizing financial growth opportunities, and optimizing the sales cycle while leading a large team. Proficient in executing innovative strategies to generate six-figure profits, identifying growth opportunities, securing pivotal deals, and consistently delivering results in high-volume work environments. Adept in analytical thinking, strategic planning, and building strong relationships through effective communication. Experienced Business Manager skilled in monitoring and enhancing daily operations with a focus on continuous improvement. Known for transforming underperforming operations into successful enterprises through resourcefulness and high-level business acumen. Decisive and analytical with a 5-year history of successful industry performance. Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly establishes rapport with new clients and business audiences. Quick learner with excellent multitasking skills and proficiency in new technology. Recognized for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Artist Business Manager /Business Management Consultant
The Original Butt Sketch
03.2022 - Current
- Contract and Revenue Management: Skillfully negotiating contract terms and ensuring the smooth collection of revenues and fees, securing a firm foundation for the artistic journey
- Manager of Artistic Team: Orchestrating a team of talented artists, delivering performance details based on contractual obligations, and preparing artists for performances to create a harmonious and captivating experience
- Champion of Customer Satisfaction: Listening to customers' voices and responding with care, turning feedback into fuel for constant improvement, and leaving a trail of delighted patrons
- Spearheaded relaunch of website and online branding efforts to maximize exposure of unique sketching entertainment, generating an explosive sales pipeline in the wedding market niche
- Architect of Success: Guiding the company toward financial and marketing triumphs, meticulously ensuring that goals are met, and the spotlight shines brightly on artistic achievements
- Visionary Trailblazer: Leading the charge under the direct guidance of the owner, blazing a path towards excellence, empowering artists with the resources they need, and leaving a lasting impact on the world of art and entertainment
- Participates in educational programs, reads publications written by professionals, and joins professional organizations to keep up with industry expertise
- Negotiates with freelancers to finish tasks, achieves organizational goals by taking ownership of finishing new and different requests and looking for opportunities to add value to job achievements.
Personal Assistant to Owner & Founding Artist
The Original Butt Sketch
02.2019 - 03.2022
- Provided comprehensive assistance to the owner and founding artist, supporting all aspects of the artistic journey
- Researched the purchase of a new booking and CRM system, performed a SWOT Analysis on the new booking/CRM system, and reorganized policies and procedures for booking gigs
- Managed administrative tasks, scheduling, and calendar maintenance, ensuring a seamless flow of operations
- Coordinated travel arrangements and logistics for out-of-town gigs, ensuring smooth transitions and flawless performances
- Assisted in the collection of revenues and fees, diligently following up on contractual obligations and financial transactions
- Engaged in social media content creation and management, helping to build an online presence and enhance brand visibility
- Controls social media material, keeps records up to date, produces reports, and ensures a business is on pace to achieve its monetary and marketing objectives.
House Manager
Stay At Home Mom
03.2018 - 02.2019
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Assisted son with daily hygiene and living tasks.
- Improved household efficiency by implementing detailed schedules and routines for my son and husband.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Increased operational efficiency by automating routine administrative tasks.
- Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
- Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
- Reduced household expenses through meticulous budget management and cost-saving strategies.
- Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Enhanced family's cultural experiences, organizing private viewings and exclusive access to cultural events.
- Enhanced children's educational outcomes by curriculum selection, monitoring classroom performance, and overseeing homework schedules.
Real Estate Associate Broker
Coldwell Banker
09.2015 - 03.2018
- Developed strong relationships with clients, leading to repeat business and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Maintained a high level of industry knowledge through continuous education, attending seminars, workshops, and networking events.
- Increased property sales by conducting comprehensive market analysis and implementing effective marketing strategies.
- Enhanced client experience by providing personalized guidance throughout the buying or selling process.
- Maintained accurate records of all transactions to ensure compliance with state regulations and company policies.
- Assisted buyers in finding the right properties by understanding their needs and preferences.
- Identified investment opportunities for clients based on market trends and financial goals.
- Conducted thorough due diligence on properties before advising clients to proceed with offers or negotiations.
- Assisted relocation clients in finding suitable homes within limited timeframes by leveraging extensive local knowledge about neighborhoods and schools.
- Mentored junior associates on best practices in real estate sales, fostering a collaborative and supportive team environment.
- Coordinated inspections, appraisals, repairs, and other necessary steps during the transaction process to ensure smooth closings for all parties involved.
- Provided expert advice on property values, local market conditions, zoning regulations, and potential risks associated with various real estate transactions.
- Organized open house events to showcase available properties and attract potential buyers.
- Streamlined communication processes between buyers, sellers, and agents resulting in efficient transaction completions.
- Prepared detailed property reports for clients, enabling informed decision-making on home purchases or investments.
- Collaborated with mortgage brokers to assist clients in securing financing for property acquisitions.
- Negotiated favorable contract terms for clients, resulting in cost savings and client satisfaction.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with stakeholders to complete property sales and purchases.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
Rent Estate Agent
Renters Warehouse
11.2014 - 04.2017
- Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.
- Developed and maintained a comprehensive database of potential buyers, sellers, and investors to ensure steady growth of clientele.
- Fostered a professional and cooperative working relationship with fellow estate agents to facilitate smooth transactions for all parties involved.
- Maximized advertising exposure by utilizing various platforms such as print media, online ads, social media channels, and direct mail campaigns.
- Increased referral business by consistently providing exceptional service, resulting in positive client testimonials and word-of-mouth recommendations.
- Enhanced client satisfaction with personalized service tailored to individual needs, preferences, and budgets.
- Assisted clients in preparing their homes for sale by offering staging advice, coordinating professional photography, and creating eye-catching marketing materials.
- Collaborated with mortgage brokers, inspectors, appraisers, and attorneys to streamline the buying and selling process for clients.
- Grew client base through diligent prospecting and consistent follow-ups on leads and referrals.
- Strengthened relationships with past clients through ongoing communication, fostering long-term loyalty and repeat business.
- Conducted comprehensive market analyses to determine optimal listing prices, resulting in faster sales at higher values.
- Negotiated favorable contract terms for clients by effectively communicating their needs and preferences to sellers.
- Accelerated transaction timelines with efficient coordination of inspections, repairs, title searches, surveys ensuring timely closings.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
Short Sale Negotiator
Horizon Realty Group
01.2012 - 05.2012
- Assisted in training new team members, sharing knowledge of short sale procedures and best practices for success.
- Enhanced client satisfaction with timely updates on progress and consistent follow-ups regarding their cases.
- Maximized team productivity by facilitating regular meetings for status updates, open communication channels, and collaborative problem-solving efforts.
- Reduced foreclosure rates for clients through diligent research and negotiation strategies.
- Achieved successful short sale negotiations by effectively communicating with lenders, clients, and real estate agents.
- Increased efficiency of document preparation through implementation of templates and checklists tailored specifically for short sale transactions.
- Streamlined internal processes by creating organized systems for managing case files and tracking deadlines.
- Navigated complex financial situations by thoroughly analyzing clients'' financial statements and property values.
- Managed a high volume of cases simultaneously while maintaining attention to detail, prioritizing tasks as needed to meet deadlines.
- Advised clients on potential tax implications related to short sale transactions, helping them make informed decisions about their options.
- Improved client retention rates by providing exceptional customer service throughout the negotiation process.
- Developed strong relationships with key contacts at lending institutions, ensuring efficient communication and collaboration during negotiations.
- Collaborated with legal professionals to ensure compliance with federal regulations governing short sales transactions.
- Maintained extensive knowledge of lender-specific requirements and guidelines, adapting negotiation strategies accordingly.
- Expedited short sale approval processes by promptly submitting complete and accurate documentation to lenders.
- Consistently met or exceeded performance metrics, contributing to the overall success of the short sale team.
- Negotiated favorable terms for clients in challenging circumstances, advocating for reduced deficiency judgments or waived deficiency balances where possible.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
- Maintained and updated all portfolios by state given by foreclosure management.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Compared properties possessing similar features to determine competitive market prices.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Evaluated properties for potential salability and pricing.
- Cultivated strong relationships with agents, lenders and title companies.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Monitored contract execution to verify complete fulfillment of terms.
Business Billing Coordinator
Bright House Networks
09.2009 - 02.2011
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Organized accounts for financial audits and supported audit process.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Updated documentation, reports, and spreadsheets with financial information.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Collaborated with customers to resolve disputes.
- Processed vendor and supplier payments on weekly basis.
- Monitored outstanding invoices and performed collections duties.
Traveled with husband for WSOP Poker Tournament
02.2009 - 08.2009
Accounts Receivable (Temporary)
Levy Awards
10.2008 - 01.2009
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
- Improved cash flow by promptly resolving billing discrepancies and disputes with clients.
- Collaborated with sales team to address customer concerns, fostering positive working relationships between departments.
- Developed strong rapport with customers, fostering goodwill that facilitated more effective collections efforts.
- Increased payment efficiency by implementing a streamlined invoicing system.
- Promoted client satisfaction through swift response to inquiries about account balances or payment arrangements.
- Streamlined account reconciliation processes, enabling faster identification of discrepancies and subsequent resolution efforts.
- Minimized instances of late payments by providing consistent follow-up reminders to clients approaching due dates.
- Supported internal audit processes, providing documentation and clarification as needed for timely completion of audits.
- Contributed to successful cash forecasting initiatives by providing detailed analysis on expected receivable inflows.
- Contributed to the reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary.
- Conducted thorough research on new clients, assessing their creditworthiness before extending credit terms.
Education
Bachelors - Business Management
University of Phoenix
Tempe, AZ01.2021
Skills
- Business Management
- Sales Development
- Relationship Building
- Project Management
- Customer Service
- Revenue & Profit
- Conflict Resolution
- Business Strategy
- Customer Analysis
- Risk Management
- Supervision & Monitoring
- Client Counseling
- Critical Thinking
- Communication
- Time Management
- Accounts Receivable
- Account Management
- Accounts Payable
- Teamwork and Cooperation
- Excellent team player
- Superb attention to detail
- Client Relationships
- Superior organizational skills
- Networking skills
- Branding and Identity
- Presentation
- Client Consultations
- Vendor relationships
- Strong analytical skills
- Corporate identity branding
- Sales Strategies
- Contract Development
- Microsoft Office Suite
- Critical and Creative Thinking
- Adaptability and Flexibility
- Decision-making
Certification
- Real Estate Associate Broker's License, Maryland Real Estate Commission, 658135, Baltimore, MD (2015 - 2019)
Personal Information
Title: Business Manager - Contract Specialist - Contract Administrator - Sales Management - Customer Service Manager
Timeline
Artist Business Manager /Business Management Consultant
The Original Butt Sketch
03.2022 - Current
Personal Assistant to Owner & Founding Artist
The Original Butt Sketch
02.2019 - 03.2022
House Manager
Stay At Home Mom
03.2018 - 02.2019
Real Estate Associate Broker
Coldwell Banker
09.2015 - 03.2018
Rent Estate Agent
Renters Warehouse
11.2014 - 04.2017
Short Sale Negotiator
Horizon Realty Group
01.2012 - 05.2012
Business Billing Coordinator
Bright House Networks
09.2009 - 02.2011
Traveled with husband for WSOP Poker Tournament
02.2009 - 08.2009
Accounts Receivable (Temporary)
Levy Awards
10.2008 - 01.2009
Bachelors - Business Management
University of Phoenix
- Real Estate Associate Broker's License, Maryland Real Estate Commission, 658135, Baltimore, MD (2015 - 2019)
Similar Profiles
Austin WhiteAustin White
Footwear Design Consultant at Gravity SketchFootwear Design Consultant at Gravity Sketch
Benjamin CubittBenjamin Cubitt
Business Development Coordinator at The Sketch EffectBusiness Development Coordinator at The Sketch Effect
Rob OakmanRob Oakman
1st Assistant Director at Bell Media Sales Rally Sketch1st Assistant Director at Bell Media Sales Rally Sketch