Akodhi Ojulu
Tempe,AZ
Summary
Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Dependable Customer service representative with 8 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Network Administration.
U.S Army
Fort Benning, GA
02.2019 - 03.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Student Tutor
Minnesota State
Mankato, MN
11.2021 - 09.2023
- Assisted students in developing strategies for managing their time and workloads.
- Provided individualized academic support to help students reach their learning goals.
- Conducted tutoring sessions to help students improve their understanding of course material.
- Created lesson plans and activities tailored to the needs of each student.
Customer Service Representative
Verizon
Mankato, MN
06.2016 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Computer Science and Programming
Arizona State University
Tempe, AZ03-2025
Associate of Science - Information Technology
Rasmussen University
Mankato, MN09-2023
High School Diploma -
Grand Meadow Senior High School
Grand Meadow, MN05-2015
Skills
- Network Administration
- Networking
- Unit Administration
- Information technology
- Data Management
- Database Maintenance
- Records Management
- Technical Troubleshooting
- Outbound Calling
- Problem Resolution
- Call Documentation
- Technical Support
Affiliations
- U.S Army Veteran
- Ambition Graduate seeking opportunity with 8 years of experience
- Proud American industry worker
Languages
English
Full Professional
Spanish
Professional
Sudanese
Full Professional
Timeline
Student Tutor
Minnesota State
11.2021 - 09.2023
Network Administration.
U.S Army
02.2019 - 03.2024
Customer Service Representative
Verizon
06.2016 - 02.2019
Bachelor of Science - Computer Science and Programming
Arizona State University
Associate of Science - Information Technology
Rasmussen University
High School Diploma -
Grand Meadow Senior High School