Akomea Barima
Summary
Versatile and dynamic professional with a proven track record in team management and customer relations, honed across roles from the US Army to Macy's Department Store. Excelled in enhancing team capabilities and customer satisfaction, leveraging skills in computer literacy and motivational leadership. Achieved significant improvements in operational efficiency and service excellence, demonstrating adaptability and a commitment to excellence.
Results-driven professional with extensive experience in leadership roles. Proven ability to drive team success and implement process improvements that enhance efficiency and productivity. Strong focus on collaboration and achieving results, consistently adaptable to changing needs. Reliable in leveraging organizational and leadership skills to meet team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Section Leader
US Army
09.2019 - Current
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Collaborated with management to develop strategic plans that aligned with company objectives.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Monitored production targets to meet company and customer demands.
- Developed production schedules to maintain sufficient shift coverage.
Restaurant Cleaner
Buffalo Seneca Creek Casino
01.2018 - 09.2019
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
Sales Associate
7 Eleven Store
01.2017 - 01.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Crossroads Culinary Center
01.2015 - 01.2017
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Promoted positive member relations through providing excellent customer service.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Increased customer service success rates by quickly resolving issues.
- Implemented strategies to increase customer service satisfaction ratings.
- Greeted customers warmly to provide exceptional customer service.
- Swiping students card as they enter the dinning room
Sales Associate
Macy's Department Store
01.2014 - 01.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Recommended complementary purchases to customers, increasing revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - International Trade And Business Administration
Suny University At Buffalo
BuffaloBachelor of Arts - Computer Science
Central Texas College
Killeen, TXAssociate of Applied Science - Applied Science- Accounting
Borough of Manhattan Community College
New York, NY05-2014
Skills
- Customer relations
- Team management
- Motivational leadership
- Staff development
- Computer
- Computer literacy
- Excellent communication
- Creative thinking
- Team collaboration
- Team leadership
- Relationship building
- Adaptability and flexibility
Certification
- Cybersecurity+
- Security+
- SecurityX (CASP+)
- Combating Trafficking in Persons (CTIP) Resource for Leaders
- USEUCOM Social Networking Site Awareness
- Security Cooperation Planning and Execution
- Level I Antiterrorism Awareness
- Level A SERE Education and Training in Support of the Code of Conduct (FOUO)
Timeline
Section Leader
US Army
09.2019 - Current
Restaurant Cleaner
Buffalo Seneca Creek Casino
01.2018 - 09.2019
Sales Associate
7 Eleven Store
01.2017 - 01.2018
Customer Service
Crossroads Culinary Center
01.2015 - 01.2017
Sales Associate
Macy's Department Store
01.2014 - 01.2015
Bachelor of Arts - International Trade And Business Administration
Suny University At Buffalo
Bachelor of Arts - Computer Science
Central Texas College
Associate of Applied Science - Applied Science- Accounting
Borough of Manhattan Community College