Akonkwa Joy
Clarkston,Georgia
Summary
Dedicated and detail-oriented individual with extensive experience in patient care, customer service, and medical interpreting, adept at facilitating clear and compassionate communication in healthcare settings. Skilled in coordinating and managing complex schedules, ensuring patients receive timely care and support. Proven ability to handle high-pressure situations with professionalism, efficiently balancing patient needs with organizational goals. Known for exceptional interpersonal skills, empathy, and cultural sensitivity, I am committed to delivering an excellent patient experience and streamlining healthcare operations. Seeking to leverage my background in medical interpretation and patient care to contribute to a dynamic healthcare team as a Schedule Coordinator.
Overview
2
2
years of professional experience
Work History
Medical Interpreter
language line solutions
12.2023 - Current
- Maintained a professional demeanor when interacting with clients and colleagues.
- Facilitated communication between medical staff and patients with limited English proficiency.
- Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
- Interpreted complex medical terminology accurately between languages.
- Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
- Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
- Kept up to date on changes in healthcare regulations, policies, language trends, and industry best practices.
- Monitored interpreter performance to ensure accuracy and consistency of translations.
- Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
- Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
- Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Identified areas where communication breakdowns may have occurred due to language barriers or cultural misunderstandings.
- Demonstrated excellent problem-solving skills when dealing with difficult situations related to language barriers or cultural misunderstandings.
- Interpreted verbal and written information during examinations, tests and treatments.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
Blood Drive Volunteer
HOSA (Health Occupations Students of America)
08.2022 - 05.2023
- Promoted the blood drive activities to the public through various media outlets.
- Conducted interviews with donors to ensure they were eligible for donation.
- Assisted in setting up tables, chairs, and other equipment necessary for the event.
- Provided education and information about donating blood to potential donors.
- Maintained a clean and organized environment during the event.
- Collected donor forms from each participant and ensured all paperwork was complete prior to donation.
- Recorded donor data accurately into a computer database system for tracking purposes.
- Provided refreshments and snacks to donors after their donation.
- Assisted nurses with preparation of supplies needed for each donation session.
- Monitored donors throughout their donations to ensure safety procedures were followed properly.
- Followed up with donors after their donations to answer any questions or concerns they may have had.
- Communicated regularly with other staff members regarding any changes or updates related to the event.
- Assisted in packing up donated items such as food or clothing at the end of the event.
- Stayed informed on current regulations concerning blood donations in order to ensure compliance.
Education
Associate of Science - Health Science Proffessions
Georgia State University Perimeter College
Clarkston, GA08-2025
Skills
- Cultural insight
- Form completion assistance
- Medical support
- Procedural information translation
- Patient escort
- Medical Terminology
- Physician communication
- Call Management
- Patient Assessment
- Medical terminology proficiency
- Cultural competence
- Procedure interpretation
- Physician support
- Bilingual communication
- Consecutive interpretation
- Aseptic technic
Languages
English
Full Professional
Swahili
Native/ Bilingual
French
Limited
kinyarwanda
Professional
Education and Training
true,other,Atlanta, GA
Contact
Clarkston, Georgia 30021
Timeline
Medical Interpreter
language line solutions
12.2023 - Current
Blood Drive Volunteer
HOSA (Health Occupations Students of America)
08.2022 - 05.2023
Associate of Science - Health Science Proffessions
Georgia State University Perimeter College
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