Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akora Cribb

Rochester,NY

Summary

Adept Patient Care Technician with a proven track record at Unity Hospital Rochester, I excel in vital signs monitoring and delivering exceptional patient services. Skilled in resolving issues with empathy and efficiency, my background enhances patient care and customer satisfaction. My expertise bridges healthcare and customer support, showcasing a unique blend of technical proficiency and compassionate communication. Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

5
5
years of professional experience

Work History

Patient Care Technician

Unity Hospital Rochester
07.2024 - Current

Working along side nurses and providing direct care to patients to make sure feel comfortable and cared for, and communicate any changes in their condition to the nursing team.

Call Center Representative

Maximus
04.2024 - 07.2024

Answering calls and being interactive with customers by helping with any questions, issues, or complaints they may have.

Direct Support Professional

The Arc Of Monroe
06.2019 - 04.2024

Helping individuals with intellectual and developmental disabilities to live independent and productive lives. This consist of caregiving, community engagement advocacy, emotional support and role modeling.

Education

High School Diploma -

Northeast College Preparatory High School
Rochester, NY
08.2016

Skills

Vital signs monitoring

Patient Observation

Blood Glucose Testing

Infection control standards

Catheter Care

Blood Glucose Monitoring

Professional Bedside Manner

Patient Services

Call Center Customer Service

Verbal and written communication

Resolving issues

Inbound phone calls

Call Center Operations

Communicating with clients

Call Control

Answering questions

Complaint resolution

Customer communications

Gathering information

Account updating

Timeline

Patient Care Technician

Unity Hospital Rochester
07.2024 - Current

Call Center Representative

Maximus
04.2024 - 07.2024

Direct Support Professional

The Arc Of Monroe
06.2019 - 04.2024

High School Diploma -

Northeast College Preparatory High School
Akora Cribb