
Adept Patient Care Technician with a proven track record at Unity Hospital Rochester, I excel in vital signs monitoring and delivering exceptional patient services. Skilled in resolving issues with empathy and efficiency, my background enhances patient care and customer satisfaction. My expertise bridges healthcare and customer support, showcasing a unique blend of technical proficiency and compassionate communication. Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Working along side nurses and providing direct care to patients to make sure feel comfortable and cared for, and communicate any changes in their condition to the nursing team.
Answering calls and being interactive with customers by helping with any questions, issues, or complaints they may have.
Helping individuals with intellectual and developmental disabilities to live independent and productive lives. This consist of caregiving, community engagement advocacy, emotional support and role modeling.
Vital signs monitoring
Patient Observation
Blood Glucose Testing
Infection control standards
Catheter Care
Blood Glucose Monitoring
Professional Bedside Manner
Patient Services
Call Center Customer Service
Verbal and written communication
Resolving issues
Inbound phone calls
Call Center Operations
Communicating with clients
Call Control
Answering questions
Complaint resolution
Customer communications
Gathering information
Account updating