Akos Yeboah
The Bronx,United States
Summary
Dynamic leader with a strong track record at Starbucks in optimizing team performance and elevating customer satisfaction. Proven expertise in problem resolution and team leadership, with achievements in training and sales enhancement. Combines skills in vital signs monitoring and infection prevention to ensure operational excellence. Aiming to leverage these competencies for continued growth in a challenging leadership role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Aide
Freedom Care
New York, NY
09.2024 - 12.2024
- Maintained records of patient care, progress or problems to report and discuss observations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Accompanied clients to doctors' offices or on other trips outside home.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Team Leader
Starbucks
New York City
05.2015 - 08.2024
- Increased team performance, leading to improved customer satisfaction.
- Conducted comprehensive training sessions for new hires.
- Directed handling of cash along with P.O.S functions, ensuring accuracy.
- Directed everyday tasks, consistently achieving deadlines.
- Executed techniques to improve sales outcomes and minimize surplus inventory.
- Participated in onboarding new team members on shift tasks.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Home Health Aid
People Care, Inc
New York City
10.2020 - 12.2021
- Provided daily assistance with dressing, grooming, and feeding, enhancing patient comfort and independence
- Delivered home healthcare services, ensuring continuity of care and patient satisfaction
- Prepared meals according to nutritional plans, contributing to patients' overall health and well-being
- Administered prescribed medications, following physician directives to ensure proper treatment
- Accurately documented patient progress in log books and care plans, facilitating effective care coordination
Front Office Clerk
Sav-ON Processing services
The Bronx
01.2011 - 01.2015
- Performed administrative tasks, organizing and completing diverse projects with efficiency.
- Organized and adjusted appointments to maintain workforce balance.
- Ensured reception area was spotless, enhancing the professional atmosphere for visitors.
- Welcomed visitors, provided assistance, and addressed inquiries to improve client satisfaction.
Education
High School Equivalency Diploma - Qualifying Certificate in Food Protection
Philips Global Institute
New Jersey city01.2019
Skills
- Independently Motivated
- Effective Problem Resolution
- Team Leadership
- Customer service
- Adaptability
- Organization
- Coaching
- Vital signs monitoring
- Infection prevention
- Essential Patient Care
- Specimen collection
- Vitals documentation
- Phlebotomy techniques
Certification
- certified nursing assistant
- certified phlebotomy technician
- certified EKG technician
References
References available upon request.
Timeline
Home Health Aide
Freedom Care
09.2024 - 12.2024
Home Health Aid
People Care, Inc
10.2020 - 12.2021
Team Leader
Starbucks
05.2015 - 08.2024
Front Office Clerk
Sav-ON Processing services
01.2011 - 01.2015
High School Equivalency Diploma - Qualifying Certificate in Food Protection
Philips Global Institute