AKOSUA A. NYAKO
Greensboro,NC
Summary
Challenging and responsible position in a solid, progressive organization that best uses my experience and training, with opportunity for personal and professional development. Compassionate Adult Care Provider known for high productivity and efficient task completion. Skilled in providing emotional support, assisting with daily living activities, and medical advocacy. Possesses top soft skills of empathy, communication, and patience, which are utilized to excel in offering quality care and companionship to clients.
Overview
16
16
years of professional experience
Work History
Senior Caregiver
Comfort Keepers Home Care
Greensboro, NC
12.2012 - Current
- Assist clients with their financial needs regarding insurance, claims, etc
- Educate customers on the terms of their life insurance policies
- Communicated regularly with family members regarding client's health condition and progress towards goals set out in the care plan.
- Took vital signs such as blood pressure and temperature when necessary.
- Assisted clients with maintaining good personal hygiene.
- Administered medications according to physician instructions.
- Recognized emergencies and notified paramedics and family members.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
ADJUNCT ASSOCIATE PROFESSOR
Guilford Technical Community College
Greensboro, NC
01.2011 - Current
- Adult Education Department: Teaching Reading, Language and Math
- Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
- Encouraged critical thinking among students by posing questions that challenged conventional wisdom or assumptions about a particular topic.
SENIOR CLAIMS REPRESENTATIVE
LINCOLN FINANCIAL GROUP
Greensboro, NC
06.2009 - Current
- Assist clients with their financial needs regarding life/annuity claims, etc
- Educate beneficiaries on the terms of their disbursement of insurance policies
- Checked documentation for appropriate coding, catching errors and making revisions.
- Maintained detailed records of all claim-related information.
- Investigated customer inquiries regarding claim status or payment accuracy.
Behavioral Health Associate
Wes Care Professional Services
Greensboro, NC
02.2020 - 01.2021
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Facilitated communication between parents and guardians and school personnel regarding the client's progress or lack thereof.
- Enforced rules consistently while providing support and understanding when necessary.
- Attended meetings with multi-disciplinary teams to discuss goals, objectives, interventions, and strategies related to client care.
- Maintained a safe environment for all participants in therapeutic activities.
Education
Graduate Certificate - SPECIAL EDUCATION
North Carolina Agricultural & Technical State University
Greensboro, NC12-2023
MASTERS DEGREE - ADULT EDUCATION
North Carolina Agricultural & Technical State University
01.2011
BACHELOR OF SCIENCE - MANAGEMENT
North Carolina Agricultural & Technical State University
01.2005
TRANSFER CURRICULUM -
Guilford Technical Community College
01.2002
HIGH SCHOOL DIPLOMA -
Ben L. Smith High School
01.1999
Skills
- Interpersonal communication
- Customer service
- Teamwork
- Autonomy
- Positive attitude
- Helping skills
- Professional appearance
- Strong work ethic
- Decision-making
- Team-building
- PC skills
- Windows
- PowerPoint
- Word Processing
- Excel
- MS Word
- Adobe
- Lotus Notes
- Family liaison
- Feeding assistance
- Compassionate care
- Incontinence care
- Fall prevention
- Medication management
- Behavioral management
- Transportation services
- Grooming help
- Housekeeping tasks
References
AVAILABLE ON REQUEST / OPEN TO TRAVEL and/or RELOCATION
Hobbies and Interests
- Family time
- Reading
- Going to the library
- Culinary arts
- Time with friends
Additionalinformation
negotiable, North Carolina Teachers License to teach Business Education, grades 7 to 12, Substitute teacher for Guilford County Schools. Teaches elementary to high school.
Timeline
Behavioral Health Associate
Wes Care Professional Services
02.2020 - 01.2021
Senior Caregiver
Comfort Keepers Home Care
12.2012 - Current
ADJUNCT ASSOCIATE PROFESSOR
Guilford Technical Community College
01.2011 - Current
SENIOR CLAIMS REPRESENTATIVE
LINCOLN FINANCIAL GROUP
06.2009 - Current
MASTERS DEGREE - ADULT EDUCATION
North Carolina Agricultural & Technical State University
BACHELOR OF SCIENCE - MANAGEMENT
North Carolina Agricultural & Technical State University
TRANSFER CURRICULUM -
Guilford Technical Community College
HIGH SCHOOL DIPLOMA -
Ben L. Smith High School
Graduate Certificate - SPECIAL EDUCATION
North Carolina Agricultural & Technical State University
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