Akosua Osei-Banie
Summary
Akosua is a friendly and dependable employee who engages customers and works diligently. In addition to being an attentive worker, Akosua is a detailed team player with concise time management and multitasking skills. She demonstrates strong analytical, communication, and teamwork skills, and brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Camp Counselor
St Paul's Lutheran Church of Peachtree City
06.2025 - Current
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Implemented rules and regulations to enforce discipline and compliance.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
Brand Ambassador
American Eagle Outfitters
07.2024 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Worked with team to achieve sales goals for products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Greeted customers warmly and pleasantly answered inquiries.
Host
Chili's Grill & Bar
11.2024 - 08.2025
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including busser and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
Barista
Dunkin'
05.2023 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged donuts, bagels, muffins and other food items for customer purchase.
Host/Cashier
Partner's II Pizza
05.2021 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Provided patrons with estimated waiting times during peak service hours.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Science - Urban Studies/Architecture
Georgia State University
Atlanta, GA05-2029
High School Diploma -
Starr's Mill High School
Fayetteville, GA05-2025
Skills
- Group activity implementation
- Program evaluation
- Creative and energetic
- Attention to detail
- Clear communication
- Positive role modeling
- Team leadership
- CPR Certified
- Time management
- Outstanding communication and interpersonal skills
Languages
English
Native or Bilingual
French
Professional Working
Twi
Native or Bilingual
Timeline
Camp Counselor
St Paul's Lutheran Church of Peachtree City
06.2025 - Current
Host
Chili's Grill & Bar
11.2024 - 08.2025
Brand Ambassador
American Eagle Outfitters
07.2024 - Current
Barista
Dunkin'
05.2023 - 07.2024
Host/Cashier
Partner's II Pizza
05.2021 - 05.2023
Bachelor of Science - Urban Studies/Architecture
Georgia State University
High School Diploma -
Starr's Mill High School
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