Akosua Osei Yeboah
The Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Store Associate
CVS Health
01.2023 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Worked with loss prevention in monitoring shopper behavior.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Clinical Data Abstractor
Alacrity Solutions
02.2021 - 11.2022
- Ran various reports daily and at intervals during each week.
- Reviewed medical records to abstract information according to definition of various registries.
- Completed timely abstraction to maintain compliance with registry deadlines.
- Completed data collection daily and exported files to designated billing center for processing.
- Maintained accuracy, completeness, and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Generated and maintained statistical data related to medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
Office Manager
Apeso Solutions LLC
06.2019 - 12.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated special projects and managed schedules.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Arts - Psychology
University of Ghana
Accra, Ghana06.2018
Skills
- POS System Operations
- Credit Card Applications
- POS Systems
- Customer Assistance
Timeline
Front Store Associate
CVS Health
01.2023 - Current
Clinical Data Abstractor
Alacrity Solutions
02.2021 - 11.2022
Office Manager
Apeso Solutions LLC
06.2019 - 12.2020
Bachelor of Arts - Psychology
University of Ghana