CORINE BIOKOU
Avon,IN
Summary
Driven Customer Service Professional with a proven track record and enhancing customer satisfaction and retention through expert complaint resolution and key stakeholder relationship building. Excelled in utilizing product knowledge and call management skills to exceed service standards, achieving a significant increase in customer loyalty.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Sycamore Sevices
Avon, IN
03.2020 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Assisted call-in customers with questions and orders
- Promoted company brand and unique offerings through personalized customer service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Established and accurately prepared customers accounts to complete new purchases
- Responded to customer calls and emails to answer questions about products and services
- Responded to customer requests for products, services, and company information
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Promptly responded to inquiries and requests from prospective customers
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Customer Service Representative
Walmart Store
Avon, IN
06.2010 - 01.2024
- Responded to customer requests for products, services, and company information
- Tracked customer service cases and updated service software with customer information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Processed customer service orders promptly to increase customer satisfaction
- Utilized customer service software to manage interactions and track customer satisfaction
- Cross-trained and backed up other customer service managers
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Educated customers about billing, payment processing and support policies and procedures
Education
Associate degree - Early Childhood Education
Ivy Tech
Indiana05.2024
Technical certificate - Early Childhood Education
08.2023
Child Development Associate (CDA) -
Tulsa, OK01.2019
Bachelor of Science - Customer Relation
Benin Republic05.2007
High School Diploma -
Benin Republic01.2005
Skills
- Product Knowledge
- Report Generation
- Call Management
- Complaint resolution
- Scheduling
- Data Entry
- Appointment Scheduling
- Key stakeholder relationship building
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Direct Support Professional
Sycamore Sevices
03.2020 - Current
Customer Service Representative
Walmart Store
06.2010 - 01.2024
Associate degree - Early Childhood Education
Ivy Tech
Technical certificate - Early Childhood Education
Child Development Associate (CDA) -
Bachelor of Science - Customer Relation
High School Diploma -
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