Alexa Palacios
Oviedo,FL
Summary
Results-driven professional with over 5 years of experience in customer service, team leadership, and visual merchandising in fast-paced retail and hospitality environments. Proven expertise in designing impactful displays, optimizing store layouts, and enhancing customer experiences to drive sales and improve efficiency. Adept at managing high-pressure situations, analyzing data, and implementing strategies to meet business goals. Skilled in handling sensitive information with discretion and delivering exceptional service. Seeking to apply a strong service background and attention to detail to a healthcare setting to enhance patient satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Visual Merchandiser
Dezcollectables
03.2020 - Current
- Managed pop-up stands layouts as well as social media website to improve customer engagement and keep up to date with fashion trends.
- Provided outstanding customer service by addressing inquiries, resolving issues promptly, and ensuring a positive shopping experience. Received commendations for exceptional customer interactions and problem-solving skills.
- Ensured all merchandising materials and supplies were well-organized and available, optimizing the efficiency of display setups and media updates.
- Developed and maintained engaging online media content to drive brand awareness and customer engagement as well as special deals throughout the different seasons.
Front Desk Executive
Shant Wellness
10.2021 - 08.2022
- Provided exceptional customer service by greeting patients warmly, addressing inquires, and managing appointment scheduling with professionalism and empathy.
- Maintained strict abidance to HIPAA regulations to ensure the confidentiality and security of patient information. Handled sensitive documents and electronic health records with the utmost care and attention to legal requirements.
- Organized and managed patient appointments and doctor schedules, optimizing office operations and minimizing wait times. Implemented systems to track and accommodate appointment changes and cancellations.
- Managed patient intake and documentation for auto collision-related injuries. Collaborated with insurance adjusters and attorneys to facilitate claims processing and ensure comprehensive care for injured parties.
- Acted as a liaison between patients, doctors, and insurance companies, ensuring clear and effective communication. Addressed patient concerns and facilitated timely follow-ups to support ongoing care and satisfaction.
Server, Hostess, Bartender
Masa
10.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed high-pressure settings by effectively handling busy shifts and high-stress environments, maintaining composure and efficiency. Adapted quickly to changing circumstances and managed multiple tasks simultaneously, skills that translate well into handling dynamic situations in healthcare settings.
- Facilitated clear communications with team members as well as customers to ensure for accurate fulfillment and exceptional service.
Supervisor, Visual Merchandiser
Charlotte Russe
10.2014 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and executed visually compelling store displays and promotional setups. Utilized knowledge of current trends and customer preferences to enhance store aesthetics and drive sales.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Analyzed sales data and generated reports to keep track of sales as well as exceeding past sales.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelor of Science - Healthcare Administration
Seminole State College
Orlando FL12.2021
Associate of Arts -
Florida State University
Tallahassee, FL05.2017
Skills
- Product Knowledge
- Visual Merchandising
- Customer Service
- Creative vision
- Microsoft Office
- Medical Scheduling
- Supervising Experience
- Guest Engagement
- Fluent in Spanish
- Problem-solving skills
- Filing
- Sensitive information handling
Languages
Spanish
Full Professional
Timeline
Front Desk Executive
Shant Wellness
10.2021 - 08.2022
Visual Merchandiser
Dezcollectables
03.2020 - Current
Server, Hostess, Bartender
Masa
10.2017 - 07.2019
Supervisor, Visual Merchandiser
Charlotte Russe
10.2014 - 02.2017
Bachelor of Science - Healthcare Administration
Seminole State College
Associate of Arts -
Florida State University