Akpoviri Oloko
Houston,TX
Summary
Cyber Security graduate looking to obtain a full time position where I can utilize strong analytical, customer service and technical skills to contribute to the goals of the company and gain professional experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Asurion
03.2022 - 04.2024
- Managed over 50 calls per day and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and helped customers upgrade services on their account.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Account Manager
The Real Insurance Lady
05.2022 - 12.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Remote Reservations Agent
Enterprise Holdings
09.2021 - 04.2022
- Assisted over 50 customers per day with friendly and efficient customer service using the company’s approved sales and service techniques
- Pleasantly handled and resolved customer questions, comments, and complaints over the phone
- Facilitated rental process, verification and documentation of all necessary information to provide an efficient and timely rental and return experience.
Customer Support Team Leader
Lovett Dental
06.2020 - 05.2021
- Learned the dental software “Denticon” and used this knowledge as well as knowledge of health care industry for patient data entry and scheduling
- Assisted inbound callers/patients as needed, found solutions to questions and provided a pleasant customer experience
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
Bachelor of Business Administration - Cyber Security
University of Texas
San Antonio, Texas05.2020
Skills
- Customer Support
- Upselling
- Software diagnosis
- Strategic Account Planning
- Upselling
- User Support
- Mac systems
- Ticket support system management
Certification
TEXAS ALL LINES CLAIMS ADJUSTER LICENSED
Timeline
Account Manager
The Real Insurance Lady
05.2022 - 12.2022
Technical Support Representative
Asurion
03.2022 - 04.2024
Remote Reservations Agent
Enterprise Holdings
09.2021 - 04.2022
Customer Support Team Leader
Lovett Dental
06.2020 - 05.2021
Bachelor of Business Administration - Cyber Security
University of Texas