Akram Alshaikh
Tempe
Summary
As an eager and fast-learning professional, I bring a diverse background that includes management, sales, and customer service. I am committed to continuous improvement and seek an opportunity to enhance my skills in a challenging, dynamic environment. My experience has equipped me with strong communication, problem-solving, and leadership abilities, which I am excited to apply in a new administrative role. I am particularly interested in growing within a company that values initiative, creativity, and professional development.
Overview
3
3
years of professional experience
Work History
Store Manager
Memo's Hookah Lounge & Cafe
Tempe
09.2024 - 03.2025
- Oversee daily operations, ensuring exceptional customer service and a welcoming atmosphere
- Lead and train a team to maintain high performance and efficiency
- Develop sales strategies, increasing revenue by 20% in the last two months
- Manage inventory and budgets effectively to optimize costs
- Ensure compliance with health regulations and operational policies
- Engage with the local community to enhance brand loyalty and customer retention
Client Associate
Connect.
Phoenix
07.2024 - 09.2024
- Supported fundraising, promotional, and sales initiatives for various clients, including charities and non-profits, to advance their missions and objectives
- Actively engaged with the public at multiple locations, including retail and storefront environments, to enhance outreach efforts
- Managed and executed multiple campaigns, demonstrating flexibility and adaptability in diverse settings beyond the company's primary business location
- Collaborated closely with team members and supervisors to refine outreach strategies and ensure alignment with client goals
- Consistently delivered high-quality service and maintained professional standards to contribute to the success of the clients and the company
Cashier Customer Service
memos cafe
Tempe
02.2023 - 07.2024
- Improved sales process by delivering feedback to management
- Answered all questions regarding inventory, sales, and promotions
- Greeted customers and answered any questions they had about the store's products and services
- Processed returns and exchanges of merchandise in accordance with store policies
- Assisted customers over the phone regarding store operations, product information and order placement
- Ensured compliance with all safety regulations within the store environment
- Performed other duties as assigned by management
- Team leadership and training
- Attention to detail and quality control
Cashier Customer Service
Chef, Left Wing
Mesa
01.2022 - 01.2023
- Greeted guests promptly, ensuring a welcoming and friendly atmosphere
- Took customer orders accurately and provided detailed information about the menu and specials
- Delivered food and beverages efficiently while ensuring customer satisfaction throughout their dining experience
- Handled customer inquiries, special requests, and resolved any issues to maintain a positive dining experience
- Processed payments handled cash and card transactions, and issued receipts with accuracy
- Assisted with restaurant cleanliness by bussing tables and maintaining a tidy dining area
- Promoted daily specials and upsold menu items to enhance sales
- Managed takeaway and delivery orders efficiently while coordinating with the kitchen staff
- Maintained high standards of food quality, presentation, and cleanliness in the kitchen
- Trained kitchen staff on proper frying techniques and food safety protocols
- Collaborated with the head chef to create innovative and enticing specials
Education
Bachelor's Degree - Business Administration
W.P Carey School of Business Arizona State University
Tempe, AZ01.2024
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Teamwork
- Communication
- Customer service
- Time management
- Customer relations
- Ability to work under pressure
- Leadership & Training
- Team Leadership
- Sales Management
- Compliance Management
- Problem Solving & Decision Making
- Adaptability & Learning Quickly
- Operational Management & Compliance Management
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Store Manager
Memo's Hookah Lounge & Cafe
09.2024 - 03.2025
Client Associate
Connect.
07.2024 - 09.2024
Cashier Customer Service
memos cafe
02.2023 - 07.2024
Cashier Customer Service
Chef, Left Wing
01.2022 - 01.2023
Bachelor's Degree - Business Administration
W.P Carey School of Business Arizona State University
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