Akram Bahmani
Vienna,VA
Summary
Seasoned professional with a proven track record in sales and customer service, notably at Micheal Kors. Excelled in building rapport and leveraging sales strategies to enhance customer loyalty and drive growth. Fluent in Persian and English, adept at objection handling and upselling, significantly boosting team performance and client satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Advisor
Micheal Kors
07.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Sami's Food Services
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
CEO, Membar of Board of Director
Niroo Energy Insurance Brokerage Company
07.2021 - 05.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Independent Insurance Agent
Bahmani Insurance Company
01.2008 - 07.2021
- Conducted annual reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage based on changing circumstances.
- Utilized data-driven insights to inform decision-making processes regarding target markets and growth strategies.
- Leveraged networking events to establish connections with potential clients, increasing referral business opportunities.
- Monitored policy renewals closely to ensure the ongoing protection of clients'' assets and prompt communication regarding any changes or updates required.
- Assisted clients in the claims process, ensuring smooth communication between them and the insurer for timely resolution of claims.
- Maintained up-to-date knowledge of industry trends and regulatory changes, enabling prompt adaptation to new market conditions.
- Implemented innovative marketing strategies to attract new clients and expand market presence within the community.
- Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Provided ongoing support to existing clients, addressing their concerns and resolving any issues promptly and professionally.
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Conducted thorough risk assessments to develop tailored insurance solutions that met individual client needs.
- Maintained high standards of customer service by building relationships with clients.
Education
MBA - Entrepreneurial Economics
Payam Noor Universty
Babol, Iran06-2023
BBA - Business Administration
Azad Universty
Shiraz, Iran07-2006
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Objection handling
- Sales strategies
- Persuasion techniques
- Upselling strategies
- Sales training
- Cross-selling services
- FLUENT IN Persian and English
- Performance tracking
Timeline
Sales Advisor
Micheal Kors
07.2024 - Current
Manager
Sami's Food Services
01.2024 - Current
CEO, Membar of Board of Director
Niroo Energy Insurance Brokerage Company
07.2021 - 05.2022
Independent Insurance Agent
Bahmani Insurance Company
01.2008 - 07.2021
MBA - Entrepreneurial Economics
Payam Noor Universty
BBA - Business Administration
Azad Universty
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