Akram Mohamed
Garland
Summary
Dynamic automotive professional with extensive experience at Kwik Lube & Service's, excelling in computer diagnostics and customer relations. Proven track record in enhancing workshop efficiency and improving customer satisfaction through effective staff training. Skilled in brake servicing and preventive maintenance, ensuring optimal vehicle performance and safety.
Knowledgeable . with solid foundation in automotive repair and maintenance, including diagnosing and resolving complex mechanical issues. Successfully completed numerous repair projects, ensuring vehicles are safe and roadworthy. Demonstrated expertise in problem-solving and technical diagnostics, always prioritizing team collaboration and customer satisfaction.
Hardworking Automotive Technician with 5 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
3
3
years of professional experience
Work History
Automotive Mechanic
Kwik Lube & Service's
02.2020 - 06.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
Store Manager
Kwik Lube & Service's
01.2020 - 05.2023
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Skills
- Computer diagnostics
- Tire balancing
- Steering systems
- Suspension systems
- Parts ordering
- Brake servicing
- Vehicle alignment
- Exhaust systems
- Repair planning
- Brake systems understanding
- Preventive Maintenance
- Maintenance scheduling
- Inspection skills
- Coolant system control
- Emissions control
- Alignment techniques
Languages
Spanish
Limited Working
Arabic
Full Professional
English
Full Professional
Timeline
Automotive Mechanic
Kwik Lube & Service's
02.2020 - 06.2023
Store Manager
Kwik Lube & Service's
01.2020 - 05.2023
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