AKRAM MOUSSA
Rosedale,Maryland
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Digital Forensics Intern
Baltimore City Police Department (BPD HQ)
01.2025 - Current
- Assist forensic investigators with digital evidence acquisition, imaging, and analysis.
- Support cyber investigations involving mobile devices, computers, and cloud-based data.
- Maintain chain-of-custody documentation and follow strict evidence handling protocols.
- Prepare case notes, reports, and technical summaries for supervisory review.
- Work with investigative software and forensic tools in an active law-enforcement environment.
- Cellbrite used to brute force phones and other devices
- Used SQL in order to read notifications
- Assisted in processing and organizing incident reports for efficient data retrieval.
- Supported officers by managing communication channels during operational activities.
- Enhanced reporting accuracy by reviewing documentation for compliance with departmental standards.
System Admin (Contract)
VAG
01.2023 - Current
- Provide technical support for POS systems and financing software.
- Troubleshoot in-house software issues for clients and internal teams.
- Assist with system updates, configuration, and customer onboarding.
- Deliver clear communication and documentation for technical resolutions.
- Managed server performance and availability, ensuring optimal uptime and reliability.
- Implemented network security protocols to protect sensitive data from unauthorized access.
- Automated routine system maintenance tasks, enhancing operational efficiency and reducing downtime.
- Led configuration management practices to streamline software deployment across multiple environments.
- Mentored junior staff on troubleshooting techniques and best practices for system administration.
- Developed disaster recovery plans, ensuring business continuity in case of system failures.
Network Analyst
RGB Group
05.2022 - 01.2025
- Analyzed sales trends, customer data, and product performance.
- Supported business operations through reporting, forecasting, and data entry.
- Collaborated with management to improve sales strategies and customer engagement.
- Provided administrative and technical support across departments.
- Analyzed network performance, identifying areas for improvement and implementing solutions to enhance reliability.
- Developed and maintained network documentation, ensuring accuracy for troubleshooting and compliance purposes.
- Monitored network traffic and security threats, utilizing tools to prevent unauthorized access and data breaches.
Security Judiciary Liaison
Towson Mall
01.2024 - Current
- Serve as a communication point between mall security, management, and law enforcement.
- Monitor safety concerns, incidents, and operational risks.
- Assist with incident reporting, documentation, and customer safety support.
- Coordinate with emergency responders when needed.
- Facilitated communication between management and staff to enhance operational efficiency.
- Coordinated events and promotional activities to drive customer engagement and satisfaction.
Tax Analyst
H&R Block
01.2021 - 01.2025
- Prepared tax documents and assisted clients during peak tax seasons.
- Reviewed financial information for accuracy and compliance.
- Supported office operations and customer service during high-volume periods.
- Maintained confidentiality and accuracy in all tax-related work.
- Seasonal
- Analyzed client financial documents to ensure compliance with federal and state tax regulations.
- Prepared and reviewed complex individual and business tax returns for accuracy and completeness.
Education
B.S. - Cyber Forensics
University of Baltimore
01-2027
High School - undefined
Parkville High School
01-2022
Skills
- Digital Forensics & Evidence Handling
- Cybersecurity Fundamentals
- Device Imaging & Data Extraction
- POS Systems & Technical Troubleshooting
- Sales & Data Analysis
- Report Writing & Documentation
- Customer Service & Communication
- Incident Response Support
- Digital forensics capabilities
- Digital banking platforms
- Digital records scanning
- Digital forensics investigation
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Digital Forensics Intern
Baltimore City Police Department (BPD HQ)
01.2025 - Current
Security Judiciary Liaison
Towson Mall
01.2024 - Current
System Admin (Contract)
VAG
01.2023 - Current
Network Analyst
RGB Group
05.2022 - 01.2025
Tax Analyst
H&R Block
01.2021 - 01.2025
High School - undefined
Parkville High School
B.S. - Cyber Forensics
University of Baltimore