Akram Salman
Oak Lawn,IL
Summary
Experienced Office Management and Work From Home Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Lead
Arab American Family Services
2019.08 - 2021.12
- Directed and collected data from staff of 35+ in all Office Departments
- Fulfilled weekly reports for Directors including clients demographics, number of clients seen and what services were completed along with detailed reports on each client
- Recorded monthly reports for State Database, including what programs were offered to eligible clients, number of clients seen, clients demographics, where funds were allocated and any additional requests per State
- Managed floor and delegated tasks to staff according to their department, resolved clients concerns
- Executed weekly trainings for staff via PowerPoint presentation to keep them abreast of updates for clients services
- Provided daily morning meetings of team building exercises and debriefed on staff concerns and questions
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Organizer
Arab American Family Services
2019.08 - 2021.12
- Of State Parent Mentor Program
- Orchestrated State training for local schools to connect Parents of community to become mentors in their children's school
- Recruited 5 schools
- Assessed staff assigned to each school and recruited 16 Parent Mentors per school
- Guided all Parent Mentors to keep up with timesheets and lesson plans
- Monthly meetings with Principals and Staff of each school
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Senior CaseWorker
Arab American Family Services
2018.08 - 2021.12
- Administered assessments to identify clients' needs and establish service plans.
- Screened inbound/outbound over 70 calls per day to follow up with clients and renew insurance benefits
- Educated clients on all types of Medicare and Medicaid
- Briefed clients on & fulfilled for MMAI applications
- Benefits Access Application (License Plate Sticker Discount) and State CEDA applications
- Coordinated Memory Cafe Weekly Workshops
- Organized and accompanied Elderly on field trips and local parks
- Coordinator of Daily Senior Luncheon Program providing free meals to those Elderly/disabled clients in need
- Attended quarterly extensive CMS training and workshops from IDOA and State training facilities
Advocate
Arab American Family Services
2016.10 - 2021.12
- Completed 40-Hr Domestic Violence State Training and 20-Hr Sexual Assault State Training
- Served as Advocate for victims of abuse and completed in-depth Intakes and Assessments
- Assisted clients in accessing community resources identified for clients and/or family members
- Prepared case files to be audited by State
- Provided clients with assistance in completing Orders of Protection and help navigating legal system
- Referred clients as necessary on case by case basis to therapeutic, legal and medical educational resources
- Organized, panned and attended outreach such as workshops, and seminars
- Performed cultural training sessions to community and mainstream organizations
- Managed 24-hour crisis Hotline.
- Assisted with applications and collected required paperwork to help individuals register for supportive services and safety plans.
Education
Medical Assistant -
Olympia College
Burr Ridge, IL05.2004
Skills
- Performance Improvement
- Team Player/Independent Worker
- Customer Service Management
- Strategic Planning
- Inbound Phone Call Handling
- Effective Written and Verbal Communication
- Systems Knowledge
- Bilingual
Remote Work Setup
- High Speed Internet and Reliable Internet connection
- Dedicated Home office space with a quiet environment for focused work
- Multi-screen system set up
Timeline
Office Lead
Arab American Family Services
2019.08 - 2021.12
Organizer
Arab American Family Services
2019.08 - 2021.12
Senior CaseWorker
Arab American Family Services
2018.08 - 2021.12
Advocate
Arab American Family Services
2016.10 - 2021.12
Medical Assistant -
Olympia College
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